HCS/131 Week 1
Introduction to Communication in the Workplace
Objectives
Explain the major components of communication in the workplace
Explain the role perception plays in communication
Identify the principles of cross-cultural communication
Communication Barriers
Many things can create a communication barrier:
Internal Noise
External Noise
Semantic noise
Diverse Cultures
Cross Cultural Communication
Language
Not being able to communicate with someone in their native language can create a barrier. Remember if they don't understand English, don't give them discharge instructions in English as they will not understand what they need to do. always use appropriate translators and if possible provide all instructions in their native language.
Noise
You can not hear the other person if you are both yelling. This creates several barriers. One if you are yelling you are unable to hear and yelling will only put everyone on the defensive. We learned that if we are on the defensive we shut down to listening and reasoning.
Woman vs Man
Another barrier can be as simple as gender. We all know from experience that men and women think differently. They also hear differently and respond differently.
Remember communication can be both verbal and nonverbal
Questions for Thought
1. What is the most important component of workplace communication? Why is this element more important than the others?
2. What are some strategies that can be used to understand the perception of all parties involved in communication?
3. Other than ethnic and language barriers, what cultural barriers might have an effect on health care in your community?
Cheryl Gates RN MSN PHN LHRM
Be sure and contact me if you have any questions or concerns regarding this course or any of the information presented. Remember this is your class, make it your own.
Email: cherylgates@email.phoenix.edu
Website: www.phoenix.edu
Location: University of Phoenix
Phone: 760.608.3238