HCS/131 Week 1
Introduction to Communication in the Workplace
Many things can create a communication barrier:
Cross Cultural Communication
Not being able to communicate with someone in their native language can create a barrier. Remember if they don't understand English, don't give them discharge instructions in English as they will not understand what they need to do. always use appropriate translators and if possible provide all instructions in their native language.
You can not hear the other person if you are both yelling. This creates several barriers. One if you are yelling you are unable to hear and yelling will only put everyone on the defensive. We learned that if we are on the defensive we shut down to listening and reasoning.
Woman vs Man
Another barrier can be as simple as gender. We all know from experience that men and women think differently. They also hear differently and respond differently.
Remember communication can be both verbal and nonverbal
Questions for Thought
2. What are some strategies that can be used to understand the perception of all parties involved in communication?
3. Other than ethnic and language barriers, what cultural barriers might have an effect on health care in your community?