The Ins and Outs of Your Workplace
Communication, Relationships, Teamwork and Conflicts
Communication Skills
IMPORTANT: Hear what isn't being said (Peter Drucker)
- Nonverbal communication: Body language
- Verbal communication: Words
- Written Communication must be addressed without any slang or foul language, avoid potential offensive names and remember, I is a listeners biggest turn-off.
Accountability & Workplace Relationships
You cannot escape the responsibility of tomorrow by evading it today.
Corporate Culture: A company's personality reflected through an employees behavior.
Workplace Accountability
- Empowerment: Improve performance
- Responsibility: Demonstrating a willingness to learn
- Workplace Accountability: Best performance for bosses, customers and investors.
- Personal Accountability: Arriving on time and accomplishing all assigned tasks.
Corporate Culture: A company's personality reflected through an employees behavior.
Employee Morale: The attitude employees have toward the company.
Distractions to Avoid:
- Looking over someones shoulder and onto their work
- Asking what a coworker is doing
- Interrupting others work by initiating conversation
- Barging into someones cubicle
Just a Reminder:
- Refrain from giving gifts (Especially personal ones)
- Throw out unused or spoiled food at the end of each work week
- Keep your relationships professional at work, not personal.
Teamwork, Motivation & Leadership
Five Stages of Team Development
- Forming: Get to know and form initial opinions about team members
- Storming: Some team members begin to have conflict
- Norming: Team members accept one another
- Performing: Team works on task
- Adjourning: Completes task and brings closure to the project
(Hierarchy of Needs)
- Self-Actualization: Expand skills
- Esteem: Recognition\Respect
- Social: Informal groups
- Safety: Job security\Environment
- Physiological: Basic wages
- Autocratic: Makes decisions on their own without consulting others
- Democratic: Makes decisions based upon input from others
- Laissez-faire: Allows team members to make the decision
Conflict & Negotiation
Conflict
A disagreement\tension between two or more parties
Negotiation
Creating a solution that is fair to all involved parties
Mediation
A third partied person assists the two feuding to come to a mutually agreeable solution
Assertive
Standing up for your rights without violating the rights of others
Aggressive
Standing up for your rights in a way that violates others rights in an offensive manner
Agree to Disagree
- Apologize if you are wrong
- Forgive and forget
- Conflict cannot frequently be avoided
- Always demonstrate professionalism and respect