The Ins and Outs of Your Workplace

Communication, Relationships, Teamwork and Conflicts

Communication Skills

IMPORTANT: Hear what isn't being said (Peter Drucker)

  • Nonverbal communication: Body language
  • Verbal communication: Words
  • Written Communication must be addressed without any slang or foul language, avoid potential offensive names and remember, I is a listeners biggest turn-off.

Accountability & Workplace Relationships

You cannot escape the responsibility of tomorrow by evading it today.

Workplace Accountability

  • Empowerment: Improve performance
  • Responsibility: Demonstrating a willingness to learn
  • Workplace Accountability: Best performance for bosses, customers and investors.
  • Personal Accountability: Arriving on time and accomplishing all assigned tasks.
Workplace Relationship
Corporate Culture: A company's personality reflected through an employees behavior.

Employee Morale: The attitude employees have toward the company.

Distractions to Avoid:

  • Looking over someones shoulder and onto their work
  • Asking what a coworker is doing
  • Interrupting others work by initiating conversation
  • Barging into someones cubicle

Just a Reminder:

  • Refrain from giving gifts (Especially personal ones)
  • Throw out unused or spoiled food at the end of each work week
  • Keep your relationships professional at work, not personal.

Teamwork, Motivation & Leadership

Five Stages of Team Development

  • Forming: Get to know and form initial opinions about team members
  • Storming: Some team members begin to have conflict
  • Norming: Team members accept one another
  • Performing: Team works on task
  • Adjourning: Completes task and brings closure to the project
Motivation Stages in the Workplace

(Hierarchy of Needs)

  • Self-Actualization: Expand skills
  • Esteem: Recognition\Respect
  • Social: Informal groups
  • Safety: Job security\Environment
  • Physiological: Basic wages
Leadership Styles

  • Autocratic: Makes decisions on their own without consulting others
  • Democratic: Makes decisions based upon input from others
  • Laissez-faire: Allows team members to make the decision

Conflict & Negotiation


A disagreement\tension between two or more parties


Creating a solution that is fair to all involved parties


A third partied person assists the two feuding to come to a mutually agreeable solution


Standing up for your rights without violating the rights of others


Standing up for your rights in a way that violates others rights in an offensive manner

Agree to Disagree

  • Apologize if you are wrong
  • Forgive and forget
  • Conflict cannot frequently be avoided
  • Always demonstrate professionalism and respect