recruIT News Letter


Personal attributes

-Specific Skills

  1. When you are applying for jobs you will need a set of specific skills that they are looking for. All employers in the IT industry will need you to have specific skills. If you do not meet the required skills that an employer is looking for they will overlook your application. In the same sense, they are more likely to employ someone with better skills as well as the ones required. So it is important to highlight all the skills you have on your application.
  2. In pretty much all workplaces there is always a health and safety risk in one form or another. Most of the time in the IT industry they are minor, but some can be lethal. So it is VITAL that employers know that you have a very good health and safety standard as to endanger you or other employees. Not only is this something for the business to keep in mind, it is also vital for you to know where fire exits are, and the specific rules and regulations of that business. Things such as, not leaving a cluttered work space and not leaving trip hazards lying around.
  3. The 3rd very important specific skill is working attitudes. An employer will be looking for someone with a good working attitude. This kind of mind set will be the kind to drive businesses forward and be innovative. Having a bad working attitude will deter the employer away from your application. If you have to deal with customers then you will need to have a good attitude towards them as well.

-General Attributes

  1. In the work place, your employer will be looking for people with good planning skills. This will show that you can set out to do a task, and know what you will be doing and when, and not fumbling about trying to get things done with no schedule
  2. They will also be looking for people with organisational skills. If you are to keep on track with what you are doing and make sure that you are being as deficient as possible you need to be organised. This often goes over to being tidy. If you need to find a report very quickly, but all your files are messed up you won’t be able to find it as quick as you otherwise would be if it were more organised.
  3. An extension of planning and organizing is time management. In a working environment you'll need to manage time will in order to keep a good organised plan. If not, you may end up having to all of the vital parts of your project at the last moment. This will make them rushed, and not of a high standard that employers are looking for.
  4. Team work is a crucial part of any work environment. An employer will be looking for people with good team work skills, not only for group projects, but for general office life. Having good team work skills is a very nice gem on your application. Group tasks can often fall apart due to even just one person not having good team working skills.
  5. Verbal skills are another key element. If you work in IT support for example it is vital, however even if you are just working in a normal office, you will still need good verbal skills to get you point across in meetings and the deliver fast, precise information without "waffling"
  6. Like verbal communication skills, written communication skills are also key. This can be many things including writing to customers, or writing up a sales report. You will need to know the correct writing style for who you are writing too and have pristine punctuation and grammar.
  7. In a similar vein to English skills, there is numeracy. You are always going to need to know basic math at least in a computing work place. Weather it is programing or writing budget overview numeracy is key and is what every employer will want.
  8. Even though you need fundamental skills like, literacy and numeracy, you will also need to be creative. Most employers won’t want "Drone" workers that will just do one thing repeatedly. You will often find yourself out of your comfort zone in the ever expanding world of technology. So you are needed to be creative to keep up with it all and come up with new, innovative ideas that will help move the business forward.


  1. In all work places you will need to be determined, not only to achieve the best for yourself, but the best for the business. If you are determined to reach a goal, such as a promotion, you will find that you work better and at a higher standard.
  2. Although team work is a key element, there will also be a lot of time when you won’t have a team to work with. This is when you'll have to be independent. You will need to be able to come up with your own ideas and get work done.
  3. When working you will need to be integral. Employers want people who are integral. Truth and honesty will get you far in the working world, lying will only result in you getting fired or reported and suspended.
  4. Tolerance is also important. In an IT working environment you will always have to deal with people who may not get what you are saying. This can make it difficult for you, but you need to remain tolerant so you can help the customer. All employers will want someone who is tolerant. But not only customers, but also fellow employees. Even though you may dislike someone, you still have to work with them and be tolerant of them.
  5. You will also need to be dependable. If an employer can let you just get on with things by yourself then there is no point to employing you. You will need to be dependable to get any kid of task complete.
  6. In the ever expanding industry of IT there will always be times when you won’t just know the answer already, and you'll have to employ problem solving. This can be either very hard, or very easy. Most employers will want someone who can solve their own problems by them self’s.
  7. Leadership is a key attribute in all strains of work, but especially team exercises. If you are the one who is going to lead the team, you will need to know how to do it right. Most employers will look for people with good leadership skills, because it shows not only, that you can look after yourself, but that you can manage a team and still get the job done.
  8. You are going to need to be confident if you are to work in an IT company. It is a good attitude to have when working with customers, fellow employees, or bosses. It will also help open up more opportunities in conversation that might lead to you getting the information you wanted and being able to better help, or be helped better.
  9. And finally, you will always need to be motivated. Employers won’t want un-motivated people. This will show that you are determined to get work done and that you are enjoying your work as well as making sure you are doing it correctly.

The Principals of effective communication

-General communication Skills

When working in the IT industry there is a vast amount of different cultures, skill levels and people you will be dealing with. So it is vital to have good general communication skills. When speaking to people that may not use English as their first language, you may need to adapt your tone, and pace of your speaking to accommodate their inability to properly understand you. But in a similar vein, if you have to deal with some one who may not be as tech savvy as most other people, then you will have to change your speaking style again. Try to not use specialist terminology, and make sure that they are understanding what you are saying. Not only is the tone, and style of speaking important, but just questioning and answering. You need to be effective at both to help with problem solving and general communication between employees and possibly customers.

-Interpersonal Skills

Working in an IT position you may often find that to communicate, you'll have to take a more unconventional approach than just normal talking. Some people that cant talk, or hear will have to make you sue more creative methods. Methods such as lip reading or body language. But if that was not enough, an employer would want some one who could speak sign language fluently. That would look very good on a job application. There are obviously much simpler ways, such as using written communication to break the barrier. Not only is this used for people with disabilities, it may also be employed to try and get real feelings from people. If some one has lied to you you can often tell just by looking at their body language, it will be a good tool to have.

-Communication in writing

When communicating via writing there are alot of areas that use this type of communication, such as letters, emails and emails and when writing this it is important to have a good standard of communication. So proof reading is a skill often used and so is checking for spelling, grammar and punctuation. When speaking face to face, you can really understand what is being said, and what is meant when they said. But in text it is harder to pick up on tones that might be meant by the writer but not picked up by the reader. Because of this, it is vital to make sure you have excellent grammar and punctuation.

Barriers to effective communication

-Back ground noise

It is difficult to hold a proper conversation while having back ground noise. It can put you off what you are saying, or not allow the other parties to hear what you are saying.

To prevent this there are a number of things you can do. Have private offices with sound deadening in them to stop conversations getting too loud. You could also have an policy to say the noise levels wont reach above a certain amount of decibels


There are always distractions, while writing this news letter I have become distracted a number of times. This may lead to you missing information that is being told to you or you forgetting to give information.

A good method to prevent your self from being distracted is to go to a quite, bland room to have serious discussions. This will hopefully stop you from being distracted and keep you focused on what is going on.


This can often be unavoidable, for example if your office is being renovated and they are drilling, then you wont really be able to get away from that. But in most cases it is possible to move location.

Unfortunate, most of the time if you have an issue with your work space it wont be fixed easily, either due to budget restraints or if its just not possible. But if that is not an issue, you could always more to an empty room.

-Lack of concentration

This is the most common type of distraction I feel, that will result in a lack of communication. People often day dream and may "zone out" while listening or talking to some one, particularly if that person is talking about less interesting subjects.

This can be over come by trying your best to focus on the conversation and nothing but the conversation.