The Puffington Post

Endri's Birthday Present | Edition 23 | July 25, 2016

The Golden Ticket Campaign starts today!

goPuff Golden Ticket Promo Vid

Managers: to get caught up with all the details, chat with your REGIONALS AND MYSELF!

MARKETING

POKEMON GO...PUFF
Fortunately for those who just leveled up and unfortunately for those who are simply trying to walk to Starbucks without being tackled on the way, Pokemon Go is here to stay. Very fortunately for goPuff, this digital renaissance means swarms of people, congregated in one place, who probably haven't eaten or drank or removed their eyes from their iPhones in days. Or what we like to call in Marketing, "feeding time."

Research "Pokestops" (am I doing this right?) and Pokemon Go meetups in your city and use it as an opportunity to spread the word! Set up, bring some swag and snacks, and show people that there are other apps (or at least one) out there that's worth their attention.

REVIEWS
Actual, relevant people read online reviews, not just your grandma. EVERYONE LEAVE A REVIEW ON YELP AND THE APP STORE. This is a threat.

UPLOADING PRODUCTS 101, brought to you by stupid memes because sometimes you just have to let the Internet own you

OPERATIONS

NEWBIE BAGS MUST BE MADE AND READY AT ALL TIMES!

Want to suggest a new product? Contact RON at ron.gabbay@gopuff.com.

SUPPORT
  1. Call the customer before you cancel (and refund) an order.
  2. Call the customer if you know their order will be late. You never know who is on the receiving end of an order, and every little personal touch makes all the difference.


AVERAGE DELIVERY TIMES

Philadelphia: 40.2

Boston: 28.1

DC: 37.9

Austin: 25.6

NYC: 39.3

Denver: 34.9

Phoenix: 17.9

Seattle: 25.6

Chicago: 42.9

Flaming Hot

SPOTLIGHT: JAMES

Name: James Harper

Age: 21

Hometown: South Side of Jamaica Queens…Warminster, PA

Position: Denver Regional Manager


Sup player.

Hi.


What's your goPuff story?

A long and interesting one. Started out as a lanky kid who flew drones, now I’m a lanky kid who’s helping out the company wherever I can.


If you weren't working for goPuff, what would you be doing?

Pursuing my hand modeling career in California.


How's Denver?

It is pretty great, Ahmed OGFradi set things up really well here, the staff I was welcomed by are all really great people; they’ve been showing me around town and making this whole experience that much better.


What's the biggest difference between Philly and Denver?

Not much honestly, like all cities they have their ups and downs. One thing I can say, is that the people around here seem to be much more…chill.


Why did you decide to make the move to Denver?

It seemed like a really good opportunity for me to get out of my comfort zone of Philly and grow as an employee and person in a new location.


Best part about working at goPuff?

The coworkers by far. It’s good to finally be working alongside a lot of hardworking people all looking towards the same goal. They say to love the work you do, which don’t get me wrong, I’m pretty sure packing bags and placing orders was my calling...but working alongside good people makes it that much easier to love the job also.


What's the most embarrassing thing that's ever happened to you on the job?

Back when me and Ron were still Operations Managers and I didn’t know how to make a phone call to save my life, I called a customer or two and started the conversation, “Hello my name is goPuff calling from James.”


Best goPuff memory/moment?

The teamwork that got us through the Philadelphia Snowstorm. It was hell… but to see everyone come together to help was cool to see.


What was your best Halloween costume?

Haven’t been all to creative with my costumes over the years but I guess my McLovin costume a few years back was on point. It helps having the exact same physical features as the person you’re trying to portray for Halloween, but in this case it doesn’t help with getting girls.


You can eat one type of cuisine for the rest of your life. Which is it?

Hip City Veg sweet potato fries hands down.


When did you peak?

Age 7.


Who are your heroes (living or dead)?

Cliché…but my father. The guy works his @$$ off to help others and make sure everyone around him is okay before himself. I look up to him and strive to be half as good of a person as he is so someday maybe someone will look up to me that way.


Which words/phrases do you overuse?

Describing how I’m doing as “fantastic.”


You're the personal assistant to a rapper. Which rapper is it? Why?

Akon, just because I feel like I could persuade him to start rapping again which I think the world really needs right now.


What advice would you give to other Regionals and Managers?

As much as I learned and did in Philly office I’m still new to the Regional game of a new city. So I would say I’m in the same boat as a lot of people right now. I have noticed being out here that the new cities are at the same point that Philly was when I first started a year back. Things start to grow fast and get crazy quicker than you think. Just be prepared and know it will get hectic…a lot…but keep grinding and it will be worth it. I’m always a phone call away so if anyone has questions feel free to ask.