Having Hard Conversations

with Jennifer Abrams

Book Provided

What's Included?

- Printed agenda

- Biography of Jennifer Abrams

Agenda 8:30 - 3:30

Lunch will be provided between 11:30 - 12:30


  • Welcome, Introductions, Overview
  • Case Study
  • Why we hesitate hard conversations
  • Questions to ask before having a hard conversation
  • Using professional behaviors as your foundation
  • Outcome mapping - Action Planning
  • Scripting protocols
  • Whats, wheres, and whens - Final preparation for the hard conversation
  • Reflection and feedback

Welcome, Jennifer Abrams!

Follow Jennifer on Twitter: @jenniferabrams

Visit Jennifer's blog at: http: www.jenniferabrams.com