Minimum Standards at Samed Resorts
Minimum Standards for English Communication
HouseKeeping
Below are the requirements for your job. Please check your knowledge.
Permission to enter room/space
May I + V1
Product Knowledge
Names of facilities & amenities in the room & resort
Key Verbs
Explain work action & process
All staff require to know dates, numbers & handle question conversation for brand standard
- Excuse me
- Pardon?
- I am afraid we don't have
- Sir/Madam/Miss
- Certainly
- Right away
- Please + v1
- Please do not + v1
- Thank you very much
There are resources within each department to support individual learning.
Please add Kate by LINE to learn more
Follow the line group and keep updated
Email: kate@andragogy-learning.com
Website: www.andragogy-learning.com
Location: samed resorts
Phone: 0896061350
Facebook: facebook.com/andragogy
Twitter: @katethaijackson