Consumer Rights and Responsibilities
- Consumer movement-Consumers united to demand fair treatment from businesses and to fight against unfair business practices.
- Fraud- Deception of consumers by providing false information in an effort to make a sale.
- Guarantee- A promise by the manufacturer or dealer, usually in writing, that a product is of a certain quality.
- Express Warranty- A warranty that is made orally or in writing and promises a specific quality of performance.
- Implied Warranty- A guarantee imposed by law and is understood to apply even though it has not been written or stated.
Consumer Bill of Rights-
- The right to be informed.
- The right to safety.
- The right to choose.
- The right to be heard.
- The right to a remedy.
- The right to consumer education.
- The right to service.
- It is false that the U.S Consumer Product Safety Commission is responsible for regulating the safety of food. Instead, they are responsible for regulating the safety of inedible products.
- It is false that an implied warranty is usually printed in the owner's manual of a product. Implied warranties are not usually stated.
- A person who compares product information on labels is the consumer right to be informed.
- If a person returns an item as new for a refund after using it, this violates the responsibility to be honest.