Work Place Etiquette
Work Ethics
- Be reliable
- punctual
- follow through on tasks
- have a positive attitude
- be willing to help people out
- show up ready to work
How to respond to problems in the work place
- Identify Problem
- Determine the size and the scope of the problem
- Determine the severity of the problem
- Identify the easiest way to resolve the problem
- Arrange to meet with your employer
- Prepare for the meeting with your employer
- Meet with your employer
- Document the problem
Workplace Communication
- effective communication is so important for organizational success that not only managers, but also employees
- Be confident
- Earn respect and trust from colleagues, managers, and customers--- This doesn't happen automatically
- Build a reputation a good impression is valuable
- Avoid flaunting power and intellect --- place yourself at the same level as the listeners
Dress Code/ Appearance
- Shoes should be comfortable and conservative
- Hats should not be worn in the office
- Make up should be to a minimum
- Dresses/ Skirts should be at an appropriate length
- Slacks, Flannel shirts, and capris are acceptable
Physical Space
- Keep area clean and organized
- Space should make clients feel safe
- Warm colors make space feel organized
- Cool colors expand space more
- Remember what makes you feel comfortable
Cell Phones
- Turn your cell phone ringer off
- Only use for important/business
- Let phone calls go to voicemail
- Don't bring cell phones to meetings
- Find private place to make calls
- Make purpose of your email clear
- Don't make others wait for your response
- Keep it professional and brief
- Wait to fill in "to" so that way you don't send it before you are done writing
- Avoid sarcasm
Speech
- Clear and direct
- Actively listen
- Paraphrase
- Face-to-face
- Be respectful