Creating a Help Desk Ticket

Step by Step

When do I submit a ticket?

It is important to submit help desk tickets when your computer and/or software is not working properly. Please remember that Smart Boards may, depending on the circumstance, be handled differently. If your Smart Board is not working properly please see your ITF or Desktop Support Engineer first to troubleshoot the issue. If the issue cannot be resolved and maintenance is needed, please inform the designated individual at your building to submit a work order to the Maintenance Department.

Steps for Creating a Help Desk Ticket

Simply Follow These Steps:

  1. Go to the UCPS homepage
  2. Click Staff on the left side of the page
  3. Under Tools you will click on Help Desk (Intranet Only) *Remember INTRANET means this must be done at school through the network
  4. Log into the system using your email credentials
  5. Near the top of the page, click New (There is a + sign in green next to this word)
  6. Please fill in all required information that is identified in red
  7. Click Save at the bottom
  8. Review your ticket information
  9. Click Save again
  10. Log out of the system

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Retrieved 12/10/12