Customer Service

March 2015

Where does time go?

Do you ever wish that with a blink of an eye or click of the heels you could make time stop for just 10 minutes or just long enough for you to re-group, clear your desk, and take that drink of your now cold coffee? A day in the life of an administrator, secretary, teacher, or support personnel in a school starts and ends sometimes so quickly it seems that by the time we actually complete one whole project it's time for the next day's to do list.

One way to help the day flow easier is by being organized in every area. Sure there are going to be days that no matter how organized you are it just simply won't matter. But there will be more days that being organized will make all of the difference

Customer Service is about so much more than greeting our customers with a smile, and helping others get what they need. Good Customer Service is also about good time management and organization so that you can create an atmosphere of productivity and reliability.


By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group ™

Recently I have been coaching more and more clients on organizational skills because they now understand the importance of being well organized. Let me ask you, “Have you ever paused long enough to ask yourself how you could benefit from being better organized?” There are many benefits for being well organized and I have selected twelve (12) major benefits to share with you. These twelve (12) major benefits are:

Benefit #1: you will be able to be more focused on what you want to achieve.

Benefit #2: you will be able to be more productive.

Benefit #3: you will be able to manage your time more effectively.

Benefit #4: you will be able to do your work more economically.

Benefit #5: you will be able to reduce the clutter in your workspace and reduce your stress levels.

Benefit #6: you will be able to achieve more balance in your life.

Benefit #7: you will be able to set and achieve your goals in a more efficient manner.

Benefit #8: You will be able to present a more positive business image.

Benefit #9: you will be able to prioritize your tasks.

Benefit #10: you will be able to be more flexible and more creative.

Benefit #11: you will be able to achieve more energy and enthusiasm.

Benefit #12: you will be able to achieve freedom from chaos.

Author: Glenn Ebersole.

Video Review for The 7 Habits of Highly Effective People by Stephen Covey

Tips for Daily Organization

1. Start each day by checking your to do list for the day.

2. Have a system in place for task you perform each day.

3. Organize your paper files~ this is important so that you can easily find documents and forms and not spend extra time wondering where things are.

4. Create folders in your My Documents folder and file items to eliminate time looking for that document you just know you made.

5. Create folders in your email ~ this will help find emails from individuals or subjects quickly.

6. Keep common forms accessible so that you can easily grab and give to staff members, students , or parents without interrupting your current project.

7. Take a moment every few hours to organize your desk~ we all need a time each day to re-group. Use that that time to check your to do list, put away papers that are complete, and de-clutter your desk.

8. Have a follow up list and make sure you touch base with those on it daily even if you are still looking for answers.

9. Have a basic schedule for the day~ Yes, I know you are laughing out loud on this, however, having a basic plan for the day will help you stay focused, productive, and organized.

10. Have a place for everything.

11. At the end of each day make a to do list for the next day, clear your desk so that you do not feel overwhelmed the minute you get to work the next day.

12. Time management- setting up a time management schedule will help you be more productive in every way.