Roy Cisneros Elementary

Student Support Services

Dear Parents and Students,

Teachers and staff are thinking of our students and families and working hard daily to provide you with distance learning, child nutrition and support services. As your school social worker, I am available by telephone or electronic access to provide counseling, case management and educational activities to promote social-emotional learning by phone or by the technology we have in place. I may be reached at 210 816-4460 or Thank you in advance for the opportunity to serve you.


Rose Mary Orosco-Hayward, LCSW

School Social Worker


1. San Antonio Food Bank

5200 Enrique M. Barrera Pkwy San Antonio Texas 78227

210 337-3663

2. SNAP Food, TANF, Healthcare, WIC

2534 Castroville Rd, San Antonio Texas 78237

210 436-4392

3. Assistance with mortgage, rent and utilities

City of San Antonio, Neighborhood and Housing Services Department

1400 S. Flores San Antonio Texas 78204

210 207-6459

4. For non-emergencies, including assistance with safety planning

SAPD's non-emergency line at 210-207-7273

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Information for The Centers For Disease and Prevention

Stress and Coping

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger.

Everyone reacts differently to stressful situations.

How you respond to the outbreak can depend on your background, the things that make you different from other people, and the community you live in.

People who may respond more strongly to the stress of a crisis include

· Older people and people with chronic diseases who are at higher risk for COVID-19

· Children and teens

· People who are helping with the response to COVID-19, like doctors and other health care providers, or first responders

· People who have mental health conditions including problems with substance use

Stress during an infectious disease outbreak can include

· Fear and worry about your own health and the health of your loved ones

· Changes in sleep or eating patterns

· Difficulty sleeping or concentrating

· Worsening of chronic health problems

· Increased use of alcohol, tobacco, or other drugs

Need help? Know someone who does?

If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself or others call:


People with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms. Additional information can be found at the Substance Abuse and Mental Health Services Administration (SAMHSAexternal icon) website.

Taking care of yourself, your friends, and your family can help you cope with stress. Helping others cope with their stress can also make your community stronger.

Things you can do to support yourself

· Take breaks from watching, reading, or listening to news stories, including social media. Hearing about the pandemic repeatedly can be upsetting.

· Take care of your body. Take deep breaths, stretch, or meditateexternal icon. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugsexternal icon.

· Make time to unwind. Try to do some other activities you enjoy.

· Connect with others. Talk with people you trust about your concerns and how you are feeling.

Call your healthcare provider if stress gets in the way of your daily activities for several days in a row.

Reduce stress in yourself and others

Sharing the facts about COVID-19 and understanding the actual risk to yourself and people you care about can make an outbreak less stressful..

When you share accurate information about COVID-19 you can help make people feel less stressed and allow you to connect with them.

Learn more about taking care of your emotional health.

For parents

Children and teens react, in part, on what they see from the adults around them. When parents and caregivers deal with the COVID-19 calmly and confidently, they can provide the best support for their children. Parents can be more reassuring to others around them, especially children, if they are better prepared.

Not all children and teens respond to stress in the same way. Some common changes to watch for include

· Excessive crying or irritation in younger children

· Returning to behaviors they have outgrown (for example, toileting accidents or bedwetting)

· Excessive worry or sadness

· Unhealthy eating or sleeping habits

· Irritability and “acting out” behaviors in teens

· Poor school performance or avoiding school

· Difficulty with attention and concentration

· Avoidance of activities enjoyed in the past

· Unexplained headaches or body pain

· Use of alcohol, tobacco, or other drugs

There are many things you can do to support your child

· Take time to talk with your child or teen about the COVID-19 outbreak. Answer questions and share facts about COVID-19 in a way that your child or teen can understand.

· Reassure your child or teen that they are safe. Let them know it is ok if they feel upset. Share with them how you deal with your own stress so that they can learn how to cope from you.

· Limit your family’s exposure to news coverage of the event, including social media. Children may misinterpret what they hear and can be frightened about something they do not understand.

· Try to keep up with regular routines. If schools are closed, create a schedule for learning activities and relaxing or fun activities.

· Be a role model. Take breaks, get plenty of sleep, exercise, and eat well. Connect with your friends and family members.

Learn more about helping children cope.