Gumberg Library Bibliobrief
The Results are in! LibQUAL Survey Findings
Gumberg conducted a university-wide survey early in the Spring 2015 semester seeking feedback regarding its collections, services, and building spaces.
A total of 1,215 students, faculty and staff members representing all university schools completed this year’s LibQUAL survey. Approximately 11% of the campus community participated.
The LibQUAL survey asked respondents to use a 9-point Likert scale to report their minimum and desired expectations for library services. It also asked them to evaluate Gumberg Library for each of these services. The survey focused on customer service, collections, library systems, and the library building.
The results of the 2015 LibQUAL survey revealed a few key points:
- The majority of users who responded to the survey access library resources online at least once a week.
- The majority of users who responded to the survey visit the library at least once a week.
- As represented by Desired means scores, respondents place great value on customer service, collections, library systems, and the library building.
- While the library meets Minimum expectations for each of these categories, it requires further improvements to surpass Desired expectations for each category.
- Respondents consider customer service to be the library’s greatest strength, while the library building requires the most attention. Undergraduate students, in particular, gave the library building the lowest scores.
While the analysis of qualitative data is still underway, some prominent themes have emerged:
Survey findings will inform planning of the library’s next strategic plan, but the library has also proposed various short-term initiatives, which include:
- Organizing various focus groups to assist in identifying solutions to salient issues.
- Reallocation of funds to address specific weaknesses in the collections.
- Promoting the Suggest a Purchase form and encouraging faculty to recommend electronic resources to improve collections.
- Continue to evaluate electronic resource usage statistics and requests in order to purchase resources that closely match student and faculty needs.
- Evaluate the arrangement of existing furniture in the building in order to identify opportunities for more individual study spaces and to reinforce differences between group and quiet study areas.
- Study ways to enhance the library website in order to improve access to library resources and services.
- Produce additional online tutorials to facilitate users in finding library collections and resources.
Library staff expect that the new strategic plan, in addition to these endeavors, will allow the library to increasingly satisfy the needs of all user groups.