Demonstration Plan-Rich Tasks
Tranjot Bhela @ Multi-Specialty Medical Clinic
Date: June 4th 2015
Time of Demo: 12:00-12:30 PM
I have chosen these specific tasks because this is a demonstration of how the clinic runs on a daily basis. If either task was to be left incomplete it can disrupt the way the clinic works and cause chaos among the patients. To ensure patient satisfaction it is necessary for all these tasks to be done at a fast pace. Each task holds importance as it saves the doctors and patients time. It takes various skills to complete tasks in a clinic. The registration process includes skills such as computer skills, organizational skills and communication skills. Finding results uses skills like documentation and data analysis.
Registering patients: This is a really significant task because doctors do not look at patients unless they have been registered. Many chronic conditions appear on the database so the doctor has some access to prior serious health conditions. Also, during this process the receptionist asks for symptoms, which determines which doctor the patient will be sent to.
Testing urine samples and locating results in time makes the wait time go by faster. Without these the patient has nothing to consult about other than their symptoms but there is no recorded evidence of what may possibly be wrong.
Call-ins is there to inform patients to come in for a follow-up regarding their results. This saves both the patient’s and doctor’s time. Patients don’t have to wait in the clinic not knowing if their result is ready or not.
Running allows the main waiting area to remain empty. Often patients get worried looking at all the patients sitting in the main waiting area however, we always have from 4-6 doctors available which decreases the wait time effectively.
1.Greet the patient
2.Ask for health card
3.Ask them what’s wrong and for symptoms
4.Note down symptoms on sticky
5.Swipe the card and print out chart give it to the patient if there isn’t a rush
6.Then search up the patient on visual practise and chronic care patient
7.Stamp if needed and write on chart indicating if it’s a new or old patient
8.Attach health card with chart if it was kept and put it in the bin to be forwarded to the back
This card needs no renewal it can be used at all times.
This card is new therefore it does need renewal every few years.
Testing Urine Samples
2.Bring urine sample to the back and place it on the counter
3.Check the label to determine which test is to be done
4.For drivers, leave the sample on the counter, for UTI take out one testing strip from the UTI bottle and for pregnancy take one strip out from bottle.
5.Dip strip into the urine for about 10 seconds.
6.Place bottle into the other urine bin and place strip on lid
7.Inform team leader the urine test has been done
2. Call the patient listed on the chart
3. Take the patient to the assigned room
4. Explain any clinic handouts if provided
5.Place chart in the bin outside the doctors room
6.Ask the patient to have a seat
- Stamps (chronic care, results, call-ins)
- Sticky notes
- Paper and charts
- Computer database
- Urine testing strips for the UTI and Pregnancy