Crucial Conversations
Has anyone at work ever become upset and started to lecture or even verbally attack you, and all you could think was, "Now what do I say, and how do I make sure I don't make things worse?"
Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.