Join CCNG members at RealPage!

DFW area contact center & customer care peer event

RealPage is hosting a holiday CCNG event....come join us!

Meeting Focus on Discussion Topics - Improving Customer Support, Offshoring a Support Team, Moving Your Contact Center to the Cloud and more...


Agenda

9:00am Registration / Early Networking

9:30am Welcome and Introductions

9:45am Customer Service ... More Than Just Numbers
Presented by Jesse Jackson, Director - Product Support, RealPage

10:15am

Interactive Networking Discussions

  • Why Is It Always Support's Fault (and how do we change that perception)?
  • Offshoring Part of the Team ... How Do You Make Them Feel Part of the Group?
  • Congratulations ... You Are Now A (fill in the blank) and You Now Manage Your Former Peers (how to handle, possible pitfalls, suggestions)
  • Is It Time to Move Your Contact Center to the Cloud?
    Is moving to the cloud for your organization? We'll discuss the benefits and challenges for any organization considering the cloud.
  • Contact Center Cloud Security - Dispelling the Myth
    True or false - "Cloud computing is not secure." If questions around security, reliability, cost or functionality are keeping your organization from considering the cloud, let us shed light on the truth and reveal the cloud for what it is.

11:45am Tour of the RealPage Contact Center (optional)

12:00pm Meeting Wrap-Up


See CCNG.com Event Link for more details and registration!


Listen to a CCNG Member Town Hall that Jesse Jackson of RealPage recently participated in:
"Contact Center Worth."



CCNG Event - RealPage, Inc. - Carrollton, TX

Thursday, Dec. 13th 2012 at 9am-12pm

4000 International Pkwy

Carrollton, TX

Thanks to our meeting host Jesse Jackson of RealPage and CCNG partner inContact for sponsoring this event!

CCNG Meeting Agenda

9:00am Registration / Early Networking

9:30am Welcome and Introductions

9:45am Customer Service ... More Than Just Numbers
Presented by Jesse Jackson, Director - Product Support, RealPage

10:15am Interactive Networking Discussions

11:45am Tour of the RealPage Contact Center (optional)

12:00pm Meeting Wrap-Up