Effective communication

Ellis Griffin

General

General communication is understanding how communication needs to differ depending on the circumstance. For example different cultures have a variety of ways to show agreement, disagreement, pleasure and when they are angry. It is important when communicating with other cultures to know that there are many differences, for example in Egypt is it is considered an insult to remove your shoes however in England it is common to remove your shoes when entering another persons house. Another example of different ways of communicating in different cultures would be red envelopes in China are used on celebrations to give money.


Another general communication skill is adaptability. A person needs to know how to adapt their method of communication depending on the recipient and the circumstances. This will help to dictate what tool is used to communicate with. For example, using Skype or email or letter or the telephone. To be able to adapt you need to know your target group or audience, this will have an impact on the way you go about communicating to make sure that target audience is engaged.

Interpersonal Skills

Interpersonal skills are skills that are used between you and a person, for example when talking to a person you can use a variety of ways to communicate. 65% of interpersonal communication is non verbal so body language is a major skill. Being able to communicate using gestures and expressions/emotions is a must because it allows easier communication with another person face to face.


Another skill would be tone of voice, even if someone can't see your body language and or expressions they can still tell your mood by the tone of voice; for example if someone was angry at you over the phone their voice would be perhaps louder and more aggressive than someone who was giving you good news. Tone of voice also has an impact on questioning as with the way you construct your sentences. There are three different types of questions which are depicted by the way you construct it. For example a direct question would address you or a specific person for the question, so if someone said your name before asking a question it is a direct question. Direct questions can be also be open or closed.

Written Skills

Written skills are ways of communicating through writing. There are many different types of written communication and the different methods and skills within it. Structure is one of the main parts of written skills communication because poor structure means that not only will it be harder to read it will be messy and disorganised. When writing an email or letter you must always have correct structure. For example, when composing a business email you should have formal language and structure. The use of smileys is normally inappropriate. However an email to a friend will be less formal. How you end your email is also dictated on whether it is business or not.


Grammar and spelling are important written skills because you can't write full letters as one big sentence in one big paragraph. In order to be able to communicate effectively with written skills you need to use the correct spelling and grammar so it is easy to understand and follow the text.