September 2020

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Click the gray titles to watch the winning videos!

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Turn Leads to Leases...Tomorrow!

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CDC Eviction Moratorium Legal Review

COVID-19 Impact Survey for Owners & Operators

NAA and IREM, in partnership with CEL & Associates, Inc., have conducted monthly surveys since April, asking apartment owners and operators how COVID-19 has impacted the rental housing industry. The survey results are used in advocacy and public relations efforts to inform and educate policymakers and the general public on the impacts of COVID-19 on the vital rental housing industry.

The most recent survey was conducted July 20th through July 24th. We received responses from apartment owners and operators across the nation.

CARES Act-Notice to Vacate

92% of rental owners and operators find the CARES Act 30-day “notice to vacate” requirement conflicting, confusing, and /or complicated.


Compared to 7% in June, only 5% of owners say that 11-20% of residents would be facing eviction if eviction moratoriums weren’t in place. The vast majority (92%) still believe it would be fewer than 10%.

Unemployment Benefits

More than a quarter of respondents expect that 11-20% of residents will be unable to pay rent if the $600 federal unemployment benefit expires.

Local Assistance Programs

Most owners indicated fewer than 10% of residents have used a local assistance program to pay rent.

Short-term Leases

20% of survey participants say that 11-20% of residents up for renewal have extended their leases to short-term or month-to-month since March.

Operating Expenses

Nearly 50% of owners and operators have experienced marginal increases in operating expenses.

Operator Sentiments

Compared to 17% in April, 23% of multifamily owners and operators anticipate it will take at least 1-2 years for operating metrics to return to pre-pandemic levels.

Please visit the COVID-19 Economic Impact and Industry Impact Reports page on the NAA website for previous survey results.

Understanding the CDC’s Eviction Moratorium- Click here for the webinar.

This 90-minute webinar covers the latest about the CDC's Eviction Moratorium Order, including:

  • What the Order does and what it requires
  • The types of evictions covered under the Order, and what rental properties, owners and companies it applies to
  • Which residents are covered under the Order, and what they are required to do to be covered
  • Which evictions are permitted to continue under the Order
  • How the Order impacts property operations including charging fees, delivering notices and more

Webinar Presentation Slides


With the ongoing circumstances related to COVID-19, NAA has made a difficult decision to cancel the in-person Apartmentalize event in Dallas and move to an entirely digital conference. While our preference would have been to convene in person in November, this carefully vetted decision prioritizes the health and safety of all attendees.

Our new event, APTvirtual, allows you to connect from the comfort of your home or office and experience:

  • Education & Speakers: 63 engaging education sessions from industry trailblazers and impactful insights from our Game Changer speakers.
  • NAA Exposition: Connect with supplier partners to explore the latest industry innovation and experience new products. Explore the virtual exposition at your own pace and schedule one-one-one appointments with participating exhibitors who are eager to help you find optimal solutions for your company.
  • Networking: Make the most of your online event experience by taking advantage of opportunities to connect with other participants including Virtual Braindates, speed networking, happy hours, Q&A with speakers, live polling, and private meetings with participants and suppliers.

If you registered for Apartmentalize in Dallas, you should have received an email notice with details, but please contact us if you have any additional questions.


Hatching Hope Helps...

Hatching Hope delivers smiles and encouraging words to two RRAA Member communities, where over 20 residents were displaced by apartment fires last week. Huge thank you to Angie Ingram for making the trip to help us restock our kits and get them delivered to those in need at Virginia Downs Apartments and Elevate 5050 Apartments.

NAA Open Door- Click Here

Experience the Savings

Putting you in touch with excellence and reliability at significant savings—that’s what Open Door is all about. That and the purchasing power of 68,000 NAA members buying as one. Open Door purchasing is included in your NAA membership.

Don't Forget to Order your PPE Supplies from RRAA Members

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Maintenance Position Available with Prattville Property

Meadows at HomePlace is looking for a maintenance technician. This position is available now. Full time, competitive pay, and benefits. Send resumes to homeplacemgr@greystar.com.

Part Time Leasing Position

Elevate 5050 is hiring for a part time Leasing Consultant!

No prior leasing experience necessary.

Do you know someone who is interested in getting their start in the multi-family industry? Do they possess the qualities you would expect from a rock star leasing consultant? If the answer is yes, send them our way! Competitive pay and monthly commissions!

Send resumes to manager@sturbridgecommons.com.

Why Should I Support NAAPAC Now?

During the COVID-19 pandemic, it has become clearer than ever that legislation, especially laws adopted at the federal level, can have a direct impact on the multi-family industry. As of early June 2020, nearly 40 million Americans are unemployed. The longer the emergency continues, the more residents of our communities will have difficulty paying their rent.

Congress missed a chance with the CARES Act to construct an emergency rental assistance package to help renters. What Congress did do was to enact a moratorium on evictions, providing little recourse for owners and managers to respond to health and safety threats to their communities.

What is more, parts of the HEROES Act passed in the House of Representatives (but not adopted in the Senate) package would do the following:

• Extend the eviction moratorium a full 12 months until after the end of the declared emergency and expand it to every rental property in the country; and

• Construct a rental assistance program that, while sizable at $100 billion, will be channeled through one mechanism (ESG funds) and will primarily target only lowincome renters; and

And of course, there is separate federal legislation (HR 6515) that would cancel all rents and condition rental assistance on rent freezes, among other things.

While we do not know when COVID -19 will end, we do know that Election Day is less than 6 months away. The apartment industry must make sure that the people who are elected to Congress are people who know that hurting us doesn’t help residents. NAAPAC has remained active since the COVID-19 outbreak, supporting friends of the industry in early primaries. And we are watching rescheduled primaries for opportunities to make our voice heard today. Of course, fundraising has leveled off since the start of the year, so we will need additional help to keep going through the summer into the fall. We hope you will support us.

To support the latest from NAAPAC, Click HERE!

Free Webinars Available for NAA Click & Lease Users

Dear NAA Click & Lease User,

As a user of the NAA Click & Lease program, NAA has produced free* webinars for your use covering best practices for utilizing the NAA leasing forms.

These legal webinars are meant to serve as general information regarding legislative updates and frequently asked questions as related to the NAA Click & Lease forms.

As always, we recommend that you and your local legal counsel review all operation procedures and lease forms as the information provided in this webinar is not to be considered legal advice and should not be treated as such.

Alabama webinar presented by Greggory Deitsch and David Chastain

*Only current users of the NAA Click & Lease program are able to access these webinars. All available webinars can be located here (note: login credentials required).

Recorded Legal Review Webinar on COVID-19

If you couldn't make last month's Legal Review Webinar on COVID-19 and the Cares Act you can find the recording here.


Hacthing Hope

Local Hero SPIT ON while trying to protect and serve, horrifying. All of us at Hatching Hope are working tirelessly to care for the first responders in our areas. It's an honor to help provide some protection during this crisis to the incredible heroes at the Prattville Police Department.Every day, first responders in every community put their safety on the line for our benefit. They run into dangerous situations, so we don’t have to, sometimes risking their lives in the process. COVID-19 pushes their role to a whole different level of protection. Please give them a comment for their incredible bravery, and the sacrifices that they are making each and every day to keep us safe! Big thanks to Angie Hubbard Ingram for arranging this special delivery! And special thanks to our friends at Matthew 25 Ministries, and RiverRegion ApartmentAssociation for their support! Together We Can! HatchingHopeCares.org
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NAA Click & Comply

NAA’s newest performance management and compliance software allows property management companies to consolidate processes and systems into one place for ease of use and transparency. Automate, save time and trust that your properties are remaining compliant.


What you can expect from using NAA Click & Comply:

  • Mitigated risk and preventative maintenance for your properties
  • More efficient onsite teams
  • Improved performance
  • Streamlined communications
  • Dashboards to see property performance across your entire portfolio
  • Asset preservation
  • Implementation within 60 days

Who benefits from NAA Click & Comply?

Property Teams

You can’t be everywhere at once. The dashboards and reporting features will allow you to quickly identify where your attention is needed most. Your team will be provided with daily guidance so you can focus on what really matters.

Owners & Management Companies

Reduce your risk, save on costs and give yourself peace of mind. NAA Click & Comply reminds the right people at the right time what needs to be done as well as providing the resources to execute, monitor, store and report all tasks and inspections. The platform is tailored to your processes and goals. It ensures consistency in operational processes throughout your organization.


  • Standard Operating Procedures: Access a single source of daily guidance for onsite teams while offering real-time visibility into what’s happening, or not happening, at your properties. With Smart Task Automation, create templates that automatically generate tasks, delegate to specific team members and include recurrences like daily, monthly, annually. Assign tasks as critical for easy prioritization and capture important, time-stamped data of tasks completed.
  • Inspections: Utilize ready-made form templates or customize forms to your needs for each specific property using our drag-and-drop form designer. Ceate unlimited versions so you are able to capture the most important data for your specific community. Make changes easily when there’s new information to record. From mold remediation or incident reports, to pool pH levels and unit turns, your inspection data is stored securely and is quickly accessible with our helpful reporting tools.
  • Compliance: The platform sources and catalogs all applicable federal, state, city and county municipal codes, reviews them for compliance regulations and monitors any changes that may arise. Templates are then created and push these code requirements to your properties based on their location.
  • Document Management: Manage and track all documents, contracts, forms and certificates as well as track missing or expired documents that create tasks to make sure your business runs smoothly.
  • Risk Management: Access best practices in risk management, customized by each community, providing real-time visibility into how properties are complying. Qualify for lower insurance premiums and deductibles based on properties performance.
  • Preventative Maintenance: Deliver tasks to onsite team at the right time using a comprehensive list of required maintenance schedules based on the equipment, amenities and geographical location of individual sites. Preserve the value of your assets by receiving alerts if protocols are not followed.
  • On-demand Instructions: Receive notifications when policies, protocols and other important information is updated.
  • Custom Reporting & Dashboards: View real-time updates on what’s happening across your property portfolio at any given time. Create and save custom reports around any data, and export to Excel and PDF.

By combining your policies and procedures with NAA Click & Comply’s database of industry best practices, we create one centralized source of communication and guidance for your teams.



We want to hear from you!

Do you have some great tips on how your company and staff have made modifications to your normal business routine?

How are you handling maintenance calls?

Are you showing units via virtual tour, video, Facetime?

What feedback are you getting from your residents?

Please email Katie at rraa1972@gmail.com with your tips!


Please check out our Facebook Page for any updates on NAA Webinars and our Supplier Webinars! We want to make sure to keep you connected with these amazing educational opportunities!


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2020 RRAA Gold Sponsors

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2020 RRAA Leadership

Association Director

Katie Suchocki


Executive Officers:

Samantha Lord, Hunt Companies

President Elect

Angela Tucker, Sturbridge Commons

Past President

Jeff Davis, Hunt Properties



Courtney Lowry, Addison Park


Brandy Hitson, Apartments.com

Eddie Gillenwater, Arbour Valley

Board Members:

Brenda McDonald, Saddleback Ridge


Lesley Traver, LMS


Joe Johnson, Hunt Properties


Kevin Kiser, Ferguson Supplies


Angie Ingram, Angie Ingram, Attorney at Law, LLC

Brett Wallace, Protek Restoration


Cori Byrd, Rentpath