Phones!
A quick guide to using primary and soft phone
Desk Phone and Primary Phone
Hold: If you need a few minutes to look into an order, feel free to place the customer on hold. Always ask if it is okay first!
--->Press once to put the customer on hold and press again to take the customer off hold.
--->If using a headset, press the headset button to take the customer off hold.
Headset: press this to take a call on the headset plugged into your phone.
Mute: this will mute your voice but won't put the customer on hold. Good to use if you just need to as a quick Q or two!
Speaker: press this to take the customer off speaker phone, or to put them on it if you need to for any reason.
Making a Call
To call out of the office, dial 8 + 1 + phone number.
To call another extension, dial the five digit extension (starting with 1).
Checking Voice Mail
NOTE
SoftPhone
NOTE
Switching to SoftPhone
Answering a Call
Active Call
When you have an active call, a little yellow box will appear on your ShoreTel Communicator with the customer's number and the length of the call.
Hang Up/Disconnect: At the end of your call, click the little red phone to disconnect.
Transfer
You will transfer calls the same way on Primary phone as on SoftPhone.