Navigating the Student Success Collaborative

This semester, International Student Programs, Graduate Tutoring, and Paul Robeson Library are leveraging RaptorConnect to reach students. The Rutgers Camden Call Center launched new, collaborative workflow processes that facilitate data collection and information sharing in order to better serve students. On-boarding new units and expanding utilization of RaptorConnect provides abundant opportunities for units to work together efficiently to support students throughout their academic journeys.

Fall 2019 Mid-Term Progress Reporting October 7th - October 25th

Mid-Term Progress Reporting offers faculty an opportunity to provide students with feedback on their performance mid-way through the semester. Progress reports indicating concern are intended to encourage students to reflect on their academic performance and to take action in order to improve their academic outcomes. An open session to ask questions and to view a demonstration on 'How to Submit Progress Reports' is scheduled on Tuesday, October 8th, 11:15 a.m. - 1:00 p.m. in the Nursing Science Building, Room 312A.

Instructors may issue progress reports for students for the following concerns:

  • Poor Attendance
  • Never Attended/Stopped Attending
  • Missing Assignments/Homework
  • Poor Quiz/Test Grades
  • Writing Skills Concern
  • Cannot Pass with Remaining Coursework
  • Clinical Concern (Nursing)
  • Graduate Student Concern (Nursing)

Students receiving a progress report indicating concern will be notified immediately via email. CLICK HERE to read the specific email content.

Students may access the details of their progress report(s) by logging into RaptorConnect, then clicking on the 'Reports' tab.

FAQ for Students

FAQ for Faculty

Enhancement Update

When a Faculty member issues an alert, either independently or via Progress Reporting, they will see this referral on their home page, under "My Alerts", making it easy to view a case status. CLICK HERE to view and example.


The division of Student Academic Success has developed a schedule of ongoing specialized trainings to assist faculty who utilize RaptorConnect. For more information on available trainings or to learn register for a specialized training, please CLICK HERE.

Alerts & Case Management: Building Collaboration to Support Student Success

RaptorConnect supports shared ownership for educational progress among students, faculty, and staff. This “Coordinated Care Network” connects services that help students formulate and advance toward their educational goals. RaptorConnect and the Coordinated Care Network provides a central location for offices to manage and track student related issues.

Alerts are the formal referral process in the Coordinated Care Network that allows faculty and staff to identify potential barriers to student success. Issuing an alert draws the attention of the person best suited to provide the appropriate intervention. Alerts can be issued individually from any student profile or through the Progress Reporting process.

CLICK HERE to view established Alert reasons or HERE to add a new reason.

Below are a few examples of how universities are leveraging the Coordinated Care Network to support students. If you would like to discuss developing a process to manage and track student related issues for your department, please email us at

Examples of Alerts & Cases Being Leveraged to Help Students Succeed

Updates to Filters: Courses, Categories, and Tags

Course Data

The Course Data filter is a new search feature that allows users to query students based on courses, section, and status. The Course Data filter expands to select course, course section, Withdrawn, Final Grade Received or Not Registered. When using Final Grade Received, you must select letter grades because Rutgers does not record grades numerically. Course Data filters are available in Advanced Search and Reports and can be combined with other filters as needed. CLICK HERE to see the course data filter.


Categories are identifiers or student attributes, coded by the university, that are used to group students into cohorts. A single student can belong to multiple categories. Student categories are displayed on the student's profile and can be used as a filter option in Advanced Search in the Student Information drawer. Please contact the Registrar’s Office to make changes to a student’s category.

New Categories:

  • First-Generation
  • F1 - J1 Student (International)
  • Out-of-State
  • Graduated (Year/Term)


Tags are text labels that can be applied to students by users who have appropriate permission. Tags are used within RaptorConnect to create ad-hoc lists of students that cannot be accounted for in other methods of grouping students (such as Categories). Tags are also displayed on the student profile and can be used an option for filtering in Advanced Search.

To request a new Tag, CLICK HERE.

New Tags:

  • Fall '19 Student Worker (Department)
  • Expected Graduation (Month/Year)
  • LEAP Student - High School Scholar
  • Incoming First Year Fall 2019 (Moderate/High) - See below for additional information

Incoming First Year Support Levels Tags

RaptorConnect has a powerful predictive engine that determines our current students’ support levels, essentially predicting their likelihood of graduating based on a number of performance characteristics that were historically associated with graduation. Unfortunately, due to limitations with Rutgers historical data for students’ pre-college scores, the RaptorConnect algorithm cannot classify high and low support levels for our incoming First Year students, which is why roughly 75% of our incoming students have a yellow or moderate support level on their profile.

To address this concern, the Division of Student Academic Success partnered with the Office of Data Analytics and Campus Planning to develop a complementary success screening tool for incoming students. Through this complementary process, incoming First Year students are assigned a tag corresponding to moderate and high support levels based on past cohorts’ pre-college scores regressed on actual First Year GPAs. Using the information about these past cohorts, we have predicted a first year GPA for this year’s incoming students as a guide for how to assign the support levels. We recommend referring to the “Incoming First Year Fall 2019” support level tags for all first-year students during the Fall semester rather than the “traffic light” color assigned by the system. In subsequent semesters, RaptorConnect’s algorithm uses students’ actual performance data to more accurately assign their support levels! We are grateful for the support of Jason Schweitzer and the DACP team for their help.


Request New User Access / Change User Access Form

Please use the New User Access/Change User Access form to request or change access to RaptorConnect. After supervisor access approval, new users will receive an acknowledgment of Faculty/Staff responsibility regarding access to student information.

Text Messaging

The number of text messages users can send at one time has increased from 50 to 100 students. Please see the new Text Messaging Configuration/FAQ and Text Messaging Guidelines.

Communication User Guide

Student Messaging Through the Platform

  • Alert Notifications
  • Recording Attendance
  • Case Notifications
  • Appointment Communications

How to Thrive During Peak Advising Times Webinar

You will need an account to view the webinar. Click here to create an account.

As a member of EAB, Rutgers Camden Faculty & Staff are invited to utilize EAB's extensive library of higher education research and resources. To access EAB’s research and resources, you must create an account. To create an account, please click here and follow the prompts. To create an account, click here and follow the prompts.