URGENT UPDATE

TAG

TAG is currently undergoing system updates. Please do not launch TAG from DVC Wishes and advise Members to call back later to add Disney’s Magical Express to their reservations.


This issue has been reported; there is no ETA as to when this will be resolved:


Consider using the following spiels:


  • Setting an Expectation: “At this time, we are asking that Members give us a call back later.”
  • Empathize: “I completely understand the nature of your request. Unfortunately, due to the system outage we are currently experiencing, I am unable to add Disney’s Magical Express at this time.”
  • Providing a Minimum of Assistance: If a Member is asking about something you are able to provide from searching on the HUB, please provide that information.