Ushering Team

Smile > Seat > Serve

What We Do

Ushering is a lot more than showing someone to their seat. Ushering is a ministry. Ushers in the tabernacle and temple were called doorkeepers. The psalmist understood the importance of ushers when he said, “How lovely is your dwelling place, O Lord of hosts! Blessed are those that dwell in your house, ever singing your praises. I would rather be a doorkeeper in the house of my God than to dwell in the tents of wickedness” (Psalms 84:1, Psalms 84:4, Psalms 84:10 ESV).


The Role of an Usher is to help our first time guests, repeat visitors, and members experience the sacredness and joy of worshipping God at Eagle Christian Church. This is why the primary job of ushers at ECC can be summed up in three words: SMILE > SEAT > SERVE.

How We Serve

Do it with a SMILE! :-)

Prepare yourself spiritually.

A good usher comes prepared mentally, physically, emotionally and spiritually. This is not to be seen as a duty, but a privilege to connect with God as part of your preparation. Don’t feel like this requires an hour of Bible study before you show up. God is far more interested in the commitment of your heart than the amount of your time. Take a few moments at home to connect with God and ask Him to use you as a representative of His love and an agent of His redemptive plan.


Take initiative!

This is huge. The cardinal sin of an usher is to not pay attention. At all times watch what is going on around you and jump in to handle it. If you aren’t sure what to do, ask your team leader. The only wrong choice is to do nothing. Never assume “someone” else is taking care of the need. Pay attention, take initiative, and make it happen!


Absorb the pressure of the moment, don’t transfer it.

Most of the ministry of an usher is pure joy. Seriously, it’s a lot of fun. But on occasion, there are moments of pressure when someone is upset or something isn’t working right. In these moments never transfer the pressure to the person entering into his or her worship experience. You are the leader. You absorb the pressure. Get help if you need it, but never make the issue the person’s problem. You help deliver a solution.


Own your section, lead your section, shepherd your section.

This is exciting. In an average environment, once the seats are filled the ushers relax and mentally check out. As an usher, you are empowered to take ownership of the area of seats you serve in and give leadership where needed. Think of your area like you are responsible to do everything in your power to ensure that all those people have the best opportunity possible to connect with and hear from God. You can shepherd the people by getting to know them, praying for them, learning their names, and meeting appropriate needs.


Follow the direction of your Team Leader.

All good leaders are good followers. It is important that you follow the leadership of the Team Leader. Be supportive and encouraging. Offer suggestions if you have good ideas, but don’t be overly sensitive if your ideas aren’t used. Your Team Leader will do his or her best to serve and lead you and the rest of the team well.

SEAT

Help people find a seat.

This seems obvious, but there is an art to it. The art is all about making people, especially new people and people far from God, feel comfortable. Their insecurities can rise and their feelings of self-consciousness can prevent them from connecting with God. Imagine what it feels like to walk into an unfamiliar restaurant or other environment and not know what to do. Do I seat myself or do I wait to be seated? Who do I talk to if I have a question? Who do I tell if I have special circumstances? Is there gluten free communion? (e.g. potential medical condition)


Your job is to move toward and engage people quickly and with confidence to help them know what to do. Don’t leave people hanging. Don’t make them come to you and ask. You approach them with confidence and a smile. Take charge with grace and poise.


** Remember to ask people to move to the center of the rows to make it easier to seat people as the service begins. This will also help to ensure everyone can get a seat in the service.


Good way to ask people to move: “We are expecting a good crowd today, would you please help us make room for visitors and guest by moving to the center? Thank you so much!”

Bad way to ask people to move: “I need you to move to the center to make room. Thanks.”

SERVE

Administer Communion & Collect the Offering.

Communion and the offering is part of worship. It is the opportunity for worshippers to express their love, trust and obedience toward God. All the more reason to ensure that these times during the service are executed smoothly and are well coordinated. As an Usher, please check with the Communion Coordinator to see if you can be of any help as there may be spots that need to be filled.


Get an accurate people count.

Why does this matter so much? Why must these numbers be so accurate? Why can’t we just make a good estimate? The answer is that every number represents a person. We want to be good stewards of all that God has entrusted to us and therefore it matters that we know how well we are reaching people. Just like in the book of Acts, they counted, recorded, and celebrated how many people were saved . . . we count too!


Re-set and clean up the auditorium.

People will leave papers, cups and “stuff”. The glamorous part of a section host’s ministry is cleaning up after each service. In addition, supplies such as decision cards and pens may need to be replenished. Remember, many hands make light work. If all ushers jump in and help, it should take no more than 10 minutes.

Expectations of Ushers at ECC


  • Understand that this is your ministry and pray for the people coming to service.
  • Inspect your section prior to service to ensure it is neat and clean.
  • Dress appropriately (Suit and tie not required, but look nice).
  • Focus on guests and first time visitors.
  • Learn the names of the people in your section and seek to serve them.
  • Be prepared to serve communion and offering if needed.
  • Know the people in your section and look to greet them when possible.
  • Wear your name tag so guests can easily identify you.
  • Have a sense of personal warmth. Look like you want to be there and that your happy to see everyone.
  • If someone needs further help of any kind, offer personal assistance if possible, or take him or her to another team member who can help.
  • Please arrive 30 minutes before the service you are serving in order to make sure everything is in order.
  • After service make an effort to say goodbye, and seek to follow up with people when possible.
  • Actively recruit volunteers for ushering ministry. Recruit, train, and develop your own apprentice.
  • Take the responsibility of finding a replacement if you are going to miss a weekend.
  • Try and park away if able in order to leave the better parking spots for those we are serving.
  • Serve one service / Attend one service. It is impossible to be fully engaged and serving in a service where you are also trying to attend.

How to be prepared to serve as an Usher


  1. Start your work as a church usher by preparing yourself for your role through prayer. Pray for a positive attitude. Pray for God to help you get out of the way and that people would encounter Him as they worship.
  2. As you dress for your role, keep your personal hygiene in mind. You might chuckle at the idea, but it is a real problem for people. We all have that "off day" where we forgot some basic principle of hygiene. We might forget to use deodorant. I’m not talking about that accidental oversight. But we are addressing all sorts of smells that habitually follow a person: Too much cologne or perfume, smoke, hand creams, and lotions, or the ever-offensive Bad Breath. All strong smells are a hindrance to your ministry as a church usher. Many people cannot tolerate strong odors due to allergic reactions. Keep that in mind as you prepare to serve.
  3. Look to welcome guests and members as you help them to be seated. Remember, the duties of a church usher are more than a handshake and seating help.
  4. Be a team player and a helpful servant. Remember that a church usher is part of the larger team. The ushers along with all of the First Impressions Team, work together in the system of creating a wonderful welcome experience for guests, return visitors and members of Eagle Christian Church.

10 Tips for a successful ministry

  1. Smile.
  2. Fresh breath.
  3. Make eye contact
  4. Take initiative and greet.
  5. Don’t ask “Are you new?”
  6. Do ask “How long have you attended Eagle Christian Church?”
  7. Offer a bulletin if they do not have one.
  8. Personal warmth — look like you enjoy welcoming people.
  9. Say “I don’t think I’ve met you yet, I’m {insert your name here}”
  10. If they are new, offer to show them where the restrooms are and offer information about childcare if necessary.

How to Volunteer

To volunteer as an Usher email Mary Reich at maryreich.ecc@gmail.com.