6 Social Media Guidelines,
in instructional activities.
1) Continuous Improvement Through Social Learning
Keep Improving the customer experience by creating a culture where learning through others and knowledge sharing are the norm.
2) Community Building
Whether for idle chatter, to catch up with friends and family, or to connect with others around a shared hobby or interest, social networking platforms are great for keeping up with the people in our lives (strong ties) as well as com- municating broadly with people we only seem to know online (weak ties). The groups with whom we share online are communities, much like the com- munity you are part of at home.
3) Collective knowing
To identify the knowing or doing gaps in an organization, we have to recognize when collective knowledge activities emerge from internal communities.
4) Reframing The Conversation
5) Introducing new information
6) Supporting for the organization
A social learning strategy can continuously improve an organization’s capability to respond to turbulent mar- ket forces and a challenging economy and keep performing better—together