WHPS Telephone FAQs

Information Technology Department

Frequently Asked Questions:

Q: How do I setup my voicemail?

A: Please visit this website for instructions on how to setup your personal voicemail: http://www.whps.org/uploaded/Offices/Information_Technology_Services/other/Unity_Voicemail.pdf

Q: What if I forget my voicemail PIN?

A: Submit an IT Helpdesk ticket to request your personal voicemail pin be reset.

Q: Will my voicemail PIN reset itself if I get locked out?

A: Yes, wait 30 minutes and your account will automatically unlock.

Q. When we dial 9-1-1, do we have to include the 9 before 9-1-1 (i.e. 9-9-1-1)?

A. No, you can just dial 9-1-1.


Q: Can I dial any school or the Ed Center internally, using 4 digit dial?

A: Yes! All schools, including the Ed Center, Town Hall employees, West Hartford Fire, and Police are on the same telephone system. You would just need to dial their 4 digit extension. All global extensions can be found online at www.whps.org or https://www.westhartfordct.gov/contact/town_directory.asp

Q: What do I do if my phone is not ringing or does not have a dial tone?

A: Reset your phone by unplugging the cable going into the port labeled “Network” on the back of the phone for a good 30 seconds. This will power cycle the phone. Reboot will take about 3-4 minutes. If your phone is not functioning, as it should after you have power cycled it, please contact the IT Helpdesk for a replacement.

Q: What if a classroom phone goes directly to voicemail?

A: Have staff reset the phone you are trying to call. Unplug the cable going into the port labeled “Network” on the back of the phone for a good 30 seconds. This will power cycle the phone. Reboot will take about 3-4 minutes. If your phone is not functioning as it should after you have power cycled it, please contact IT Helpdesk for a replacement.

Q: Is there an internal emergency extension for our school?

A: Yes! Extension 1400 is configured as an emergency extension internally for each school. If dialed, the Principal, Secretaries and Nurse phones will all ring immediately. Other individual extensions can be added by contacting the IT Helpdesk.

Q: We have a new teacher starting. They will be using an existing extension and voicemail. What is needed so this teacher’s name can appear on the caller ID and in the corporate directory?

A: Submit an IT Helpdesk ticket with the extension the teacher or staff member will be using and IT will update the caller ID, corporate directory, and reset the voicemail to default.


When submitting a Helpdesk ticket, select “Telephone Services” as the problem type.
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