Care Coordinator Newsletter

Introduction, Vol. 1

Welcome to the Care Coordinator program newsletter!

Why a newsletter?

With so many demands on HSD school staff, we Care Coordinators hope this newsletter will offer resource information that's easily accessible--so that schools can more easily support students and families with mental and behavioral wellness.

Our first edition explains the Care Coordinator Program and introduces the CC team!

What is the Care Coordinator program?

The Hillsboro School District Care Coordinators are a team of Masters level mental health professionals whose primary role is to help connect students and families with meaningful mental health services. Each Care Coordinator serves a group of schools, grades K-12. The Care Coordinator offices are located at South Meadows Middle School, but much of their time is spent in schools and the community.

What does a Care Coordinator do when referred a student?

  • Referral. Students are referred to the Care Coordinator program by the school counselor in collaboration with the family.
  • Visit. Care Coordinator visits with parent/guardian at the school, their home, or in the community to better understand the needs of the student. If it is more convenient, the Care Coordinator can schedule a phone meeting or exchange information via email.
  • Recommendations. Based on the needs of the family, the Care Coordinator offers recommendations for mental health services in the community.
  • Insurance. Care Coordinators have expertise in all insurances and Medicaid, including options for those who are uninsured.
  • Best Fit. The Care Coordinator helps find therapists who might be the ‘best fit’ for the student/family, taking into consideration the student concerns, age of student, medical insurance, location, cultural issues, language, etc.
  • Other Resources. Depending on the interests of the family, the Care Coordinator can also help connect with support groups, parenting classes, and community support systems.

Other Care Coordinator responsibilities include:

  • School Care Teams. Care Coordinators consult with staff about student attendance, behavior concerns and psycho-social needs.
  • Flight Team Support. Care Coordinators lead the response teams that provide grief support to schools in the aftermath of a student or staff death.
  • Suicide Prevention. Care Coordinators coordinate the suicide prevention efforts of HSD.
  • Multi-Disciplinary Safety Teams. Care Coordinators participate on the HSD Threat Assessment and Sexual Incident Response teams.

Care Coordinator Case Example

A sixth grade student was referred to the Care Coordinator program with the following concerns: excessive worry and nervous behavior, uncontrolled anger, excessive defiance, severe rage, low school interest and poor academic performance. This refugee family had recently relocated to Hillsboro from Portland with a history of receiving mental health treatment through OHSU Intercultural Psychiatric Services.

The CC (Care Coordinator) conducted a meeting with the mother in conjunction with language interpreter services to identify needs and share community resources. With parent authorization, the CC contacted the OHSU provider to confirm that mental health treatment could resume, alerted the psychiatrist that the student needed medication refills, and received a copy of the psychiatric evaluation. It was important that the family obtain medical transportation to therapy appointments with Ride to Care, so the CC aided the mother in getting it scheduled. Because this student qualified for Washington County Developmental Disabilities services, the CC connected with the new caseworker and provided school contact information. Finally, the CC gave the family information for connecting with a Resource Center for immigrant families located in Beaverton. With parent permission, the CC facilitated communication and collaboration between the school and the outside providers helping the student and family.

Meet the Care Coordinator Team!

Kathy Wilson-Fey, MS

Bilingual Care Coordinator for Hilhi feeder group + Brown MS, Reedville & Butternut Creek ES

Kathy is one of the original Care Coordinators from the start of the Care Coordinator program in 2006 and currently serves the Hilhi feeder group plus Brown MS, Butternut, and Reedville. She has a Bachelor’s degree in Mathematics from Whitman College and a Masters in Counseling Psychology from the University of Oregon. She has worked as a counseling therapist at Lane Community College Counseling Center, with Lutheran Social Services in Nampa, Idaho, and at a university in Honduras. Kathy is also a licensed school counselor. From 2001 to 2005, she lived in Honduras, Central America, with her spouse and two boys, and learned to speak Spanish. Kathy enjoys gardening, crochet, hiking, and farmers markets.

Andrew Chipps, MA LMFT

Care Coordinator for Glencoe feeder group + Century HS, Tobias & Ladd Acres ES

Andrew has been a Care Coordinator with HSD since 2008 and works in the Glencoe feeder group plus Century HS, Ladd Acres, and Tobias. He graduated from the University of Oregon with a B.A. in Psychology and Spanish and earned his M.A. in Marriage and Family Therapy from Pacific Lutheran University. He spent 3 years as a Family Therapist at Auburn Youth Resources and then worked for 2 years in private practice at Sound Counseling Associates in Renton, Washington. In 2006, Andrew collaborated with two therapists to open Summit Counseling Associates, a private practice in Renton, where he worked for 3 years before relocating to Portland with his wife and children in summer 2008. Andrew is a Licensed Marriage and Family Therapist in Oregon and Washington. Andrew and his wife are proud parents of 3 active boys who love the outdoors. Andrew enjoys coaching his sons’ basketball and baseball teams and playing in a softball league with his friends. He’s also a huge fan of the Oregon Ducks!

Pam Sturtevant, MA

Bilingual Care Coordinator for Liberty feeder group + Miller Ed programs/Big picture, CTS/ITS, Imlay & Indian Hills ES

Pam started as an HSD Care Coordinator in 2014. She graduated from the University of Texas in Austin with a BS in Elementary Education. After teaching for a couple of years, she earned her Masters degree in Clinical Psychology from St. Michael's College in Vermont. Pam provided family therapy at an alternative high school in Texas, and later worked in Oregon as a PCIT therapist at Morrison Child & Family Services. Prior to HSD, Pam was a Care Coordinator for the Tigard-Tualatin School District. She lives with her husband of 30 years in SW Portland, and is immensely proud of her two grown children. Pam's interests include hiking and rafting throughout the Pacific NW as well as traveling to Spanish speaking countries.

Marlen Aguirre, Administrative Support

Marlen provides bilingual administrative support for the Care Coordinators, processing CC referrals, scheduling meetings with families, and providing follow up communication to schools and parents. She is passionate about helping families find supports and increase their knowledge about psychological well-being. Marlen is married with two active children. Her daughter enjoys boxing and plays volleyball, and her son participates in Jui-jitsu and wrestling tournaments. Marlen's favorite sports are MMA and volleyball, and her whole family enjoys boxing! Marlen is a licensed Public Notary and also owns a coffee bar in Hillsboro, where she introduces Latino flavor to coffee drinks.


Washington County Crisis Line: 503-291-9111

Therapists are ready to help with or consult about a mental health concern 24 hours a day & 7 days of the week.

Hawthorn Walk-In Center

Free urgent care for mental health and addictions concerns

5240 NE Elam Young Parkway, Suite 100

Hillsboro, OR

Hours 9a-8:30p, appointments not necessary.


Oregon Youth Line

Free & confidential help line, staffed by teens trained to help.

Text.... teen2teen to 839863

Call..... 877-968-8491

Chat.... online at


Care Coordinator Program

Hillsboro School District 1J

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