Dresses Category Update
Feedback from QC, VP and Customer Care
Quality Control -Maria Imberlina
Be The Buyer Issues:
common issues: uneven hems, weak seams, stains, ill-fitting garments
have to perform an extremely large quality check on these items, very time consuming
ideas to improve this process
example VPs: LOV1020781, SEV0D445
Vendor to Watch: Moon Collection
MOO0KD121220
First photo, item out of the bag. Second photo, steamed appliques.
MOO0KD121220
Quality The flower detail also curls up when heat is applied to them. The delicate nature of the fabric makes the details curl naturally , but care instructions should include a line saying “do not apply heat to decoration” so this can be prevented. This also needs to be added as the center of the flower is a plastic bead that will melt if heat is applied. The skirt of the dress is also a much lighter shade of peach then the top. There is some variation in the colors on the sourcing photo but it is very minimal, but in person it is very drastic and dress looks mis-matched. Also found some samples with flowers falling off and one with a snag.
MOO0KD121220
Dress has many dark and blue stains all over. A 65% defect rate for this issue was found.
MOO0BD101224
Quality Some dresses have small stains. Also have one dress with ripped seam at the hem.
MOO0ED2910
Wrong Color Dresses have a different color underlay and skirt than original dress that is currently on the site.
MOO0ED2910
This is how the item was photographed on our site.
Vendor Problems- Rikki Greer
Total Number of VPs for May 2013
Quality VPs 29
Comp/Care/COO 6SS/OS 24
Wrong Color 3
Total Number of VPs for May 2013 62
47% Quality
10% Comp/Care/COO
39% SS/OS
4% Wrong Color
INA0ID1891
Quality 100% defect rate found in small black stains scattered about the skirt of this dress in PLUS sizes only. Though the stains are small, they are all over the skirt and are not easily removed, not passable.
INA0ID1892
Quality Dresses have pink splotches on white material of dress.
INA0ID1989
Quality Dresses have blue stains on the white part of the pattern, looks like dye splattered. Gem detail at the top is missing gems and coming apart from the dress. It is also snagging the dress when folded in the bag and causing pulls in the fabric. Also found dresses to have extremely wavy waistbands. Dress had a 37% defect rate for various quality issues.
Customer Care- Kate Anderson
Vendors send different colors/fabrics
Tropical Wear
Closet
Soda Fountain Dress in Grape
Color was a different shade as restock
Soda Fountain Dress in Cherry
Color was a different color as restock
Luck Be a Lady Dress in Violet
Different fabric was used as restock
Construction is inconsistent and patterns mismatch
Fall Into Place Dress
Dot Your Eye Dress
Pixelate Afternoon Dress
Customer Comments
Price point is increasing and creating a great divide between low end and high end
Record Time Dress- collar is 1.5” off center when worn
When the Night Comes dress in Petal- lining sewn poorly
A Starboard is Born Dress -length very short at 27”
Hazelnuts about You Dress- customer quote "All of the lace tiers were not hemmed and they are fraying in some places. This dress would never withstand dry cleaning or any other form of cleaning after the first wearing and would in essence make this a disposable, one-time wear dress."
Maria Imberlina - Quality Control Specialist
Hello everyone!
I have been with ModCloth since March 2012. Quality Control has always been my calling and I have enjoyed growing with my team. We started out small and in a little over a year we have grown tremendously! I am very excited to take on the huge task of dresses and think I have a great team in Rikki and Kate and can't wait to see what great changes this brings!
I went to college in Los Angeles at the Fashion Institute of Design and Merchandising. I lived there for about three years and moved back home to be with my family. But not a day goes by that I don't miss the sun and bustling streets of the city of angels. I currently have one dog, a beagle and jack russell terrier mix, Buttons. I enjoy painting in my free time. I and a licensed cosmetologist so you can also find me doing someone's hair or makeup in off time as well. Basically anything to do with beauty or fashion, I am totally interested in.
The installation of the separate categories will be amazing for our business and will really help us to see what is going on with each vendor. I think this is a great partnership and I am excited to start this new phase within ModCloth.
Rikki Greer - Vendor Problem Specialist
I have been married for a little under two years. I live with my husband and three cats. Gordon, Sadie, and Wally. We are currently looking into buying our first home. Which is very exciting!
When I am not at work you can find me on my computer. Whether it is playing online games, surfing the net, or watching the new season of Arrested Development, I am glued to that screen.
Having categories is a good way of tracking what needs improving and also what is already improving. This is a great way of providing our customers with great products!
Kate Anderson - Care ModStylist Associate Lead
I attended Kent State University and after graduating in 05, I went into retail management. I live with my husband Joe, our dachshund Riggs and cat Odessa. My husband works for Apple and films short movies, so naturally, we love movies! As Rikki stated above, I'm also obsessed with Arrested Development! In my free time, I like to shop online, be outdoors and spend time with my family. I have three nieces and a nephew that are the light of my life (after my furry babies)!
I'm so glad to be a part of this collaboration! Rikki and Maria are great resources and have so much knowledge from their work in intake. I think this will be very impactful and if there is anything else that I can help provide, please let me know!