Computer Support Specialist
Working in the field of computers
What does a computer support specialist do?
They work with clients or a company to ensure their computer system is set up correctly and maintained. They may even help set up a Local Area Network (LAN) to ensure connectivity among computers and internet connection.
Repair on a desktop computer
Hardware and tools
Hardware and tools required to repair computers
Repair on a laptop computer
How often do they work, and where?
Many computer repair services are offered 24/7 on the phone, so they generally work at a desk with a computer in front of them. However, because computer shops are just like any other store, it is completely dependent on the facility for operation hours. Sometimes computers can be repaired in the facility of the repair shop, so in an office or at a special desk in the building, or a repair technician may be required to visit a client's home, depending on the computer's set up and tasks the computer is designed to do.
What kind of education is required? How much will I make as a computer support specialist?
You generally need a Bachelor's degree in computers and technology, but an Associate's degree may fulfill the requirements, or a Master's degree may be necessary. For example, at Elmhurst College, you must have a Master's degree to become a Computer Support Specialist. It depends on the company hiring you to be a computer technician. The typical pay averages to be $46,260 because the lowest 10 percent earned less than $28,300, and the top 10 percent earned more than $76,970.
What skills will I need? What does the future of this field look like? What advanced jobs fall in this field?
You will need listening skills, problem solving skills, speaking and writing skills, and interpersonal skills. As a computer technician, many people deal with clients calling or bringing in their PCs for repair. As a result, you will be dealing with many frustrated clients, so patience will be a big factor to stay calm during the frustrating moments of diagnosing a computer issue. Between 2010 and 2020, this field is expected to increase 18%. Advanced jobs in this field include Computer Programmer, Computer System Analysts, and Computer and Information System Managers.