Sunchase LeaseStar Update
- User presence notifications are now active in Lead2lease. This feature will display an alert on the screen of a guest card that is being simultaneously worked by another user. By keeping everyone on the same page, this feature will eliminate the possibility of overwriting a colleague's notes.
- A release in late January resolved an issue where "text message" actions were not being synced to Lead2Lease from OneSite. Now a ‘Text Message’ action type from OneSite to will be mapped as a ‘Phone’ action type within Lead2Lease.
We are excited to announce unit availability posting schedules!
- Posting schedules can now be driven by a floorplan’s unit availability
- This feature is enabled per property, but will not be enabled by default
- For more details on how to enable this feature contact your LeaseStar Account Manager.
Client Portal Update
RealPage has a new cancellations process that significantly enhances your visibility into the cancellation workflow after you submit it. You will now be able to see cancellation details at the product level including Billing cancellation and Product deactivations. You can also update your cancellation request directly in the portal to communicate any last minute changes to the Cancellations team. Here is your link learn more about the process:
SUPPORT OR PRODUCT OVERVIEW
"How To" was the clear majority of cases submitted at 50%.
The majority of cases were submitted by a Direct Call at 62.5%. The Client Portal can save you time by emailing Support cases.
The Critical cases were completed in 3.38 hours while overall resolution time averaged 30.57 hours.
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