Job Posting

Shared on 10/10/15

New Patient Coordinator

New Patient Coordinator

Job ID #: 55389

Location: Philadelphia, PA

Job Category: Customer Service/Patient Access

Address: 3400 Spruce St

Specialty Area: Customer Service/Patient Access

Education Required: High School Diploma/GED

Primary Shift: DayExperience Required: 1 - 3 Years

Work Schedule: Monday-Friday; 8:30 am to 5:00 pm

Employment Type: Full-Time Regular

Penn Medicine Entity: Clinical Practices of the University of Pennsylvania

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Description

Summary of Accountabilities: New Patient Coordinator performs essential clerical/administrative duties in the Cancer Center. Assists the administrative and clinical staff in maintaining a patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets. Triages patient inquiries and telephone calls. Schedules outpatient appointments in EPIC and performs all related tasks. Uses EPIC functions to facilitate patient appointment. Performs all tasks associated with new patient intake. Works any shift in any Cancer Center area (7:00 AM – 6:00 PM) as needed and as assigned. Serves as coverage partner to other intake staff members and similar positions. Assists clinical and administrative staff as needed.

Minimum Requirements

High school diploma or GED required. College degree preferred. Oncology experience preferred.

Additional Information

The New Patient Coordinator is responsible and oversees the intake and coordination of all records for new patients in an integrated, multi-disciplinary clinic. The New Patient Coordinator completes the intake process and ensures that every new patient is well prepared for his or her first visit. This involves determining the most appropriate physician for the patient’s diagnosis. The New Patient Coordinator secures medical records, test results, and any necessary referrals prior to the patient's appointment. The New Patient Coordinator also secures the patient’s medical insurance and correctly inputs this information into EPIC.
• This position is essential to the clinic and plays a crucial role in the intaking of new patients.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Penn Medicine

Live Your Life's Work


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Interested candidates are advised to meet with Career Development Services for resume review before applying for this position.

The CDS Center is located on the sixth floor, College Hall, email or call 888.467.3472, ext. 9202. The Career Development Services Center is open Monday through Friday, 9 a.m. to 5 p.m. and in the evenings by appointment only.