May 5, 2015
Frequently Asked Questions
Who can help if:
I forgot my password in Parent Portal?
Attendance Clerk or CTS-Click the 'Forgot password' on the log in screen. It will ask you your security question. Once you answer that correctly, it will allow you to change your password. If this doesn't work, contact your school's CTS.
A parent forgot their user name for Parent Portal?
Contact your school's CTS.
When parent logs in they cannot see all of their students?
Contact your school's Attendance clerk at the campus of the youngest student. If students are at multiple schools, Sherry Bell will have to assist the Attendance clerk..
It says the parent doesn't have rights to the account?
The Attendance clerk will verify that it is a parent or guardian and there are no court documents preventing the parent from viewing parent portal information. Once verified, the CTS can check the 'Edit' screen of the Contact information to ensure PSS Allow is set to 'Y'.
Parent is unable to pay for lunches online?
This is not done through Parent Portal. They need to log into "Lunch Money Now". There is a link on the website on the Parent tab.