for online interactions.

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What is Netiquette?

Netiquette is short for "Internet etiquette." It is a code of conduct for good and appropriate behaviour on the internet. Similar to etiquette it is a respectful way of conducting oneself while engaging with others online.

General Guidelines

  1. Formulate respectful responses even if you disagree with the post or message.
  2. Strive to keep messages short and to the point.
  3. Double check grammar and spelling prior to posting.
  4. Avoid slang terms and abbreviations
  5. Use standard fonts such as "Arial" or "Times New Roman". It is a good rule of thumb to use a 12pt font size unless another directive is given.
  6. Use black font. If you need to emphasize something use bold or italicized words.
  7. Avoid using all caps. Using caps lock can be INTERPRETED AS YELLING.
  8. Use emoticons and emoji sparingly.
  9. Refrain from using sarcasm. Often tone can be lost in an email, chat, or discussion post and others may take the post seriously or offensively.
  10. Remember to keep your personal information (and others) private.

EMail Netiquette

Whenever you send and email , you should:

  1. Identify yourself and your role.
  2. Include your contact information
  3. Use a subject line that is descriptive.
  4. Be to the point and choose your words wisely. Remember that written text is easier to misinterpret than verbal conversation as it doesn't include tone of voice or body language.
  5. Ensure that your recipient can easily open any links or attachments that you send.
  6. Before you send a group email consider "Does everyone need to see this message?" and in response to a group email "is it necessary to hit "reply all"?
  7. Refrain from using email to discuss confidential or sensitive issues. It is better to call the person directly.
  8. If you are upset, do not send or reply to email. Wait until you are calm.
  9. Employ appropriate opening and closing salutations in the construction of your email

Webinar Chat

Whenever you participate in a Webinar , you should:

  1. Find a quiet place from which to participate in the meeting so you will be able to be an active listener and participant.
  2. Check your ability to login to the virtual meeting platform prior to the meeting to ensure that you will have successful access on the actual day of the meeting.
  3. Login 10 -15 minutes before the scheduled webinar.
  4. Use headphones and mute the line (if it is active ).
  5. Remember that your chat pod is more than likely publicly-visible. Keep your responses helpful and considerate of the host and other participants.
  6. Try to apply what you have learned in the session as soon as possible.

Discussion, Activity Feed, Chatpod & Message Board Netiquette

Whenever you post in a forum, you should:

  • Follow any specific instructions attached to the forum.
  • Keep posts on topic and relevant to the course material.
  • Review and edit your post thoroughly before posting.
  • Be sure to read all the messages in the thread before posting your reply.
  • Don't repeat another participant's post without enriching it with some more of your own relevant information or insights.
  • Keep an open mind.
  • If you agree or disagree with another post, explain why and include some more pertinent information.
  • Be sure to be respectful to others' positions even when they differ from your own. Create responses that are non-critical.
  • If you use other materials or resources in your posts, be sure to cite your source.
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BBC WebWise Team. (2012, October 10). What is netiquette? Retrieved October 14, 2018, from

Erstad, W. (2014, September 25). 9 Netiquette Guidelines Online Students Need to Know. Retrieved October 14, 2018, from


University of Florida. (n.d.). NETIQUETTE GUIDE FOR ONLINE COURSES. Retrieved October 14, 2018,from