Tourism Sector & People Skills
Soft skills means Happiness and Satisfaction of Tourists
Training and Quality
A quality education and continuos training are essential elements required to improve individual califications and service in the tourism sector. Therefore, it is important to build Soft Skills such as teamwork, intercultural communication and customer service, among others. Developing these types of competences is crucial for business growth in the sector.
The best indication to understand what is lacking to boost your business is to review the quality surveys again; they reflect that the main problems tend to be communicationd and good customer service
Good customer service
Good customer service is required at every part of tourism, either is a hotel, restaurant, travel agency, flight etc. This factor is also important in the growth of any industry and even more if we talk about Tourism, which in turn plays an important role in the economic stability of our country.
How customer care can help you:
- Increase customer loyalty
- Turn customers into ambassadors of your business
- Generate positive reputation
- Increase the amount of money each customer spends on your business.