cabling services ct

cabling services ct

cabling services ct

Having trouble with your cable service is a problem that a lot of people face. I have worked in the cable industry for a major cable provider for several years. I would like to share my knowledge with other people so they can attempt to correct the problem themselves. More than half the time I was called to a customer's home the problem turned out to be something very minor that the customer could have fixed on their own. Here are a few things you can check before you call your cable company.

If you have a problem with your cable service, the first thing you should do is check all of your cable connections. This may sound like a simple thing, but a lot of times a loose connector will cause problems with all services. A TV picture may be fuzzy, your internet service may be slow or intermittent, and your telephone service could have a number of problems such as only one party hearing the conversation, dropped calls, or service outage. Tightening loose connectors or replacing bad connectors is one of the most common and one of the easiest methods for repairing your service.

Internet trouble can manifest itself in many different forms. The most common causes of internet trouble range from a faulty Modem, poor RF signal (which I will tell you how to check), and personal computer issues.

The first thing to do is check your modem and determine if the correct LEDs are lit. You can check with the modem manufacturer to figure out the correct pattern of lights to look for. If the modem is lit up correctly and appears to be locked on, the next thing to do is check the RF signal to your modem.

To do this, open Internet Explorer (or any browser), and type the following numbers into the address bar: "" without the quotes. This will take you to the internal diagnostics screen for your modem. It should be laid out like a web page with links you can click. What you're looking for is upstream and downstream signal levels. RF signal is measured in dBmV. Proper upstream signal range is: 35 dBmV- 50 dBmV. Proper downstream signal range is: -12 dBmV- 12 dBmV. (negative 12 through positive 12). If either signal is out of this range you should call your cable company to schedule a service appointment.

Your telephone modem also has a certain pattern of lights that should be on in order to operate correctly. In my experience there will be four lights grouped together with one by itself labeled "Telephone 1". The only light that should ever flash is telephone 1 and that is only when you're on the phone. If any other lights are flashing, your service is out and you probably have an RF issue requiring a service call.

The last thing you should check would be your own personal equipment such as your television, your computer, and your telephone. Checking your television is one of the easiest things to do. If you have another television in another room you can check that television to see if the same problem exists there. If you don't have another television, you can try a DVD, a game system, or a VCR to see if there is still a bad picture.

Checking your computer is more complicated and as such there is not enough time to go into detail about this. Seek assistance from a computer tech if you suspect your computer has a problem.

The best thing you can do to check your telephone service is to take your telephone and plug it directly into the back of the telephone modem making sure to plug it into the jack labeled "Telephone 1". If your phone does not work plugged straight into the telephone modem try a different telephone. If your phone works when plugged straight into the telephone modem then you have a wiring or a jack problem. If not, you should call your cable company to schedule a service appointment.

Repairing cable issues yourself can possibly save you a lot of time and trouble and restore your service much quicker than a needless call to the cable company. Hopefully this article has given you enough information to troubleshoot your own issues with your cable service.

Jason likes to help people with technical issues concerning a broad range of subjects including home Cable service. With his years of experience in the field, he is quite knowledgeable about this topic.

cabling services ct