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June 17th - 19th 2020 // Galicia, Spain

The KAOSPILOT, the progressive business, design & leadership school in Denmark, will for the first time run it's highly acclaimed 3 day experience design immersion in Spain. The training will help you design experiences with emotion and purpose that change the way people think, feel and act. You will leave with the modern toolbox for understanding, designing and leading the delivery of transformational experiences.

This is a special edition of the program in which we will enrich the Experience Design training with elements of critical and futures thinking with the aim of reaching a deeper understanding of the context of Design, improving the outcomes as a consequence.

Kaospilots Experience Design Course

*Sign up

*We will select the intimate group of 24 based upon diversity, and potential of participants ability to grow as designers and leaders through the program.


This training is aimed to help you create multiple layers of value in every experience you design. Personally, through helping you evolve your own design leadership. For your customers and employees, through designing experience that spark connection and drive transformation and for society as a whole, through communicating and acting with purpose in the experiences you lead.

Our human-centered approach will enables you to lead innovation through the complexity of human systems. You will leave this training more confident in your ability to lead organizations towards what is truly meaningful!


The program is built on the signature Kaospilot training approach that dynamically combines practice, reflection and theory. It’s an immersive training where you will learn through getting and creating experiences. You get the opportunity to practice your craft as a design leader, and apply the skills directly real challenges. You will radically strengthen your ability as a designer to drive organizations, technologies, products and cultures into becoming agents of positive change. You’ll learn a language and frameworks that enables you to create experiences that drive connection and transformation.

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  • Meaningful Experience Design – Learn how to plan and execute experiences that meaningfully engage your team and audience.
  • Purpose Driven Development – Learn to lead your teams to work faster and create more impact through using purpose as a guiding organizing principal in the experience your create.
  • Lean Design Approach – Learn to get tangible feedback fast, test your assumptions and make better your experiences continually better.
  • Engagement Strategies – Learn to consistently engage yourself, your team, and ultimately your end users in the employee or customer experiences you design.

    Read the full program description here.

    If you have any questions about the content of the training, contact the program designer and facilitator - Andy Sontag: aso@kaospilot.dk


This program is for people, who want to gain confidence in leading the experience design process. It is for those who dare to ask the questions that are needed in order to create truly meaningful experiences for your customers, employees, and society.

  • You are ready to explore how experience design methods can level up your offerings to customers.
  • You are already in the process of transforming the experiences you offer your customers/employees to make them more meaningful, creative & engaging, and want a modern methodology to do it better.
  • You work professionally as the Head of Experience, Customer Experience, Employee Experience, Experience Strategy... but you want a new and bold perspective on your work.
  • You are consultant or change facilitator that wants to develop professionally and harness the power of an experience design approach to creating transformative experiences.
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The training will take place in selected art spaces in Santiago de Compostela, a beautiful and vibrant cultural hub and the capital city of Galicia, the historic region in the green North West of Spain that faces the wet winds of the Atlantic Ocean. Santiago de Compostela is mostly known for being the destination of the largest Christian pilgrimage in the world, "El Camino de Santiago". People walk from every remote corner of the globe to reach the Cathedral, where the remains of the Apostle St. James are supposed to rest.

With the collaboration of our main local sponsors, the course also aims to serve as a reflection of the role of Design as a driver of social and economic development, competitiveness and transformation.


We are closely monitoring the situation with Corona. Our position is to follow the procedures of the Danish Health Authority.

We will continue and run the training unless:

- If the Danish Health Authority prohibits or recommend no travel or activities to Spain

- If the Spanish government locks down the area where the course is supposed to be held

If we due to the Corona situation have to cancel, we will postpone the course to a later date. If you can’t join on the postpone date we will refund your payment.


The training will be held June 17th - 19th 2020.

The days will be from 8:30 am - 5:30 pm with ample breaks.


€1500,- Early Bird (up till April 1st 2020)

€1750,- Normal bird

*We have a 15% discount if you come with a group of 3+ (with the normal bird price only).

*We also offer a limited number of discounts to non-profits and social enterprises. If you are interested reach out to Andy Sontag: aso@kaospilot.dk


  • The full 3-day training
  • A method booklet, + digital landing package with all slides, and models presented
  • Curated immersive experiences, such as a night walk on the roofs of the cathedral, dinner in an art gallery... all designed to deepen your learning.
  • Joining a global alumni community of other experience designers
  • Tea/coffee, brain food snacks during the training
  • Three lunches


After you have completed the registration form you will receive a booking confirmation. All details regarding travel planning, accommodation, packing list and starting time will be sent out during summer 2019.

Cancellation Policy and Refund Terms - In case of cancellation less than 3 weeks before the course starts, 50% of the registration fee will be refunded. Cancellation less than one week before the course starts, will result in a refund of 0% of the registration fee. Cancellation on part of Kaospilot will result in 100% refund of the registration fee. Participants are always entitled to send a substitute.

*Sign Up

*We will select the intimate group of 24 based upon diversity, and potential of participants ability to grow as designers and leaders through the program.


Kaospilots is a hybrid business and design school, a multi-sided education in leadership and entrepreneurship. Our teaching programs are not designed simply to shape emergent leaders to the future, but to help them create it.

We focus on people’s potential to develop and to achieve – to use their creativity and set direction, and create the setting which allows them to navigate the uncertainty that follows. We guide creatives and potential change-makers to develop the knowledge, skills, attitudes and competencies they need to full their values and visions. We build the frameworks that support creative minds to become creative leaders. Over the years, KAOSPILOT has worked with hundreds of organizations worldwide – from Greenland to South Africa.

BusinessWeek has recognized The Kaospilots as "one of the best design schools in the world", and Fast Company has named it in its Startup League's Big 10, "preparing you for the fast moving startup economy".

Kaospilot in Harvard Business Review

Dane to believe (Monocle article)

From passive listener to global change agents: A case study on kaospilot

Innovative educational experiences

KaosPilot Creative Leadership TEDxRVA

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The Kaospilot Experience Design Immersion stands out as probably the best 3 days of training or professional education that I've ever undertaken.

  • Kate Holzman, Deputy Director of Direct Impact, Echoing Green

Learning about the potential of transformational experience design and now applying it to my daily work is helping transform our organization!

  • Daniele, Brand Experience Manager, Volkswagen

The Kaospilot experience design workshop helped our teams gain a different perspective on what it means to design meaningful experiences. What is it that really matters? How does it feel? What does it change? It was both inspirational and motivating.

  • Patrick Schenck, adidas

I came to this course with an idea of how to use culture & experiences as a driver of integration between all the parts and people of the company I am a part of running. I left with a fantastic experience concept, and now I am back in São Paulo making it a reality with my Brazilian team. ...in short: a life changing experience!

  • Luisa Bernardes Martini, Flag CX

The most valuable course I ever joined…

  • Stefan Michels, Head of Customer Dialog at ALDI



Andy works with talented producers and experience production teams globally to create the sought after Kaospilot Experience Design learning experience immersions. He is the lead facilitator and program Manager for the Kaospilot Experience Design Profession Course.


Alberto spent the last 20 years exploring the relation of people with digital media as an artist, designer, entrepreneur, business consultant and media executive, working for global digital media players (Product Strategist at Yahoo!, Experience Director at ITV, Experience Director at Cheil/Samsung, Chief Experience Officer at Prisa, Strategy Director Grupo Barrabes), but also starting new businesses in the fields of media, technology and experience design (founder of Meaning, a Experience Design consultancy firm).

Currently, Alberto is Creative Partner at Voikers, a new agency that explores new relations between people and brands through conversations and voice technology, as well as a collaborator with Bespoke, a Danish Futures Design firm, teacher of Strategic Design, writer and contributor to a number of creative, social and technology initiatives.

Alberto is always driven by the aim of trying to make the world slightly more beautiful, useful and meaningful than we found it.


Stef is a Design Strategist with a focus on Futures Thinking. she carries out her work with a critical eye by reflecting on the consequences that technology and business have on us, on our society and on nature.

She works with large organizations helping them to manage complexity through interventions, narratives, identities, and innovative cultures, starting from the sensibility and the creative processes inspired by Art and Design.

She currently works as a freelancer in the field of Innovation, Future Design and Strategic Design in Madrid, from where she develops projects of anticipation, research, vision, the conceptualization of new services and cultural transformation.

During the last two years, she worked at Soulsight, a leading innovation firm in Spain, combining consultancy with education and, among other things, the organization of PrimerEU19, a leading international event on Futures Thinking. She continued her training in different European schools such as KaosPilot, Hyper Island, H2i, Speculative Edu and Istituto Europeo di Design, extending her education in Digital Strategy, Experience Design, Speculative Design, Future Design, and Visual Communication.


She is an innovator, growth agent, brand builder, creative doer, marketing strategist, foodie and friend of Kaospilots. Her natural habitat is where innovation, business and design intersect. She loves challenges and believes that growth is achieved through a healthy mix of creativity, daring to believe in new possibilities, business-sense, and a passion for making things work. Carola has worked for over 20 years for and with some of the world’s largest branded goods companies. She is an active member of the international service design community and a published author on related topics: her book Change Ahead is a favourite of many and her most recent publication is This is Service Design Doing where she is a main contributor.

Generously supported by:

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Community Sponsor:

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*We will select the intimate group of 24 based upon diversity, and potential of participants ability to grow as designers and leaders through the program.