Airport Baggage Facilities
London 'bomb scare' September 2014
How to deal with unclaimed baggage in the baggage hall.
How to deal with unattended baggage in the baggage hall.
Identify relevant people to provide support
Relevant people to provide suport
If busy you may need to call colleagues for help with the queue if the terminal is busy or if you cannot deal with the passengers yourself or incase you dont understand something or are unsure about a piece of imformation you are giving to a passenger.
You would need the help from your supervisor in case of an angry passenger that wants to speak to someone higher than you e.g you're supervisor. You may not know what to do or have a problem you may need to check.
Firstly, if you have an unattened bag to deal with you may need help from security services and if the bag is suspicious then you will contact security who needs to check the bag and may even need to take it away for screening . Security may be called if a bag has been left on the carousel and unclaimed to screen it.
You may need help from the police if a bag has been pilfered then the police may need to be called, or you may need the help from the police for passengers insurance. You also may need their help if there is a suspected item in an unattended bag then you also may need their help if there is a suspected item in an unattended bag then you may contact special branch.
All bags that are held and not claimed have a 90 day hold period and and audits have to take place- after 90 days alcahol and tabacco would be removed from that bag. The team member will give the goods to customs in the red channel and they will issue a yellow form for the receipt of items. Team member updates a log, customs may do random spot checks on OHD bags and may confiscate items that do not meet the regulations- taking cash or tabacco and they would leave a receipt in the cupboard in case passengers ever came to claim.