Financial Customer Service Rep

Join the team at GoDay.ca!

Summary

GoDay.ca offers its customers payday loans and cash advances online. We are currently seeking an experienced, dependable, self-motivated and results-driven individual to join our team as a Financial Customer Service Representative. Responsibilities include verifying customer information, issuing loans, building relationships, collecting on past due accounts, and up-selling other products & services. We want a top performer with a proven track record and a great attitude. Credit and collections or financial service experience is required.

Desired Skills & Experience

Are you a charismatic, friendly, "cup-half-full" kind of person with exceptional interpersonal communication skills? If so, this might be the job for you. A strong background, or interest, in technology would be an asset. Experience in the payday loan or financial services industry is essential. The successful candidate will posses a sharp eye for detail and conduct their due diligence on all customer accounts. The applicant must be excited to join a dynamic environment and be willing to go above & beyond for all customers.


The successful candidate will be responsible for:


  • Assisting customers with loan applications and compiling documentation;
  • Reviewing completed applications for approval;
  • Analyzing lending performance and taking corrective action as needed;
  • Answering customer questions online, by phone or live chat;
  • Following up with customers and new lead opportunities;
  • Collecting on past due accounts.


** This position is part time (15-20 hours per week) with the ability to become a full time position based on satisfactory performance and business growth.

Company Description

At GoDay.ca, we’re smart, friendly, and forward-thinking. Are you?

GoDay.ca is revolutionizing the online payday loan industry with a new approach to money lending. We provide our customers with short-term, low-value loans over the Internet or by telephone. To learn more about our products, services, and responsible lending, practices visit us online at www.GoDay.ca.


Apply Now!

You'll get a one-of-a-kind experience working with us. We offer a super casual environment, flexible schedules and we're really easy to get to, as our office is less than a 10 minute walk from the Bay and Bloor TTC Subway lines.


So you've made it this far, why not take it all the way and apply to be part of our awesome team? Send your resume and cover letter to careers@goday.ca.