McGraw Hill

Videos Spinning and never loads

Description of Issue by a Teacher in GCCISD

Many of the videos in the McGraw Hill etextbook will not load on my desktop or on my laptop, to view as a class.


They will load on the iPads, but with as many as I use, I really would like to get this issued sorted out so that they are again available.

Resolution

This is a known issue that McGraw Hill is working on.


Once you click on the video to attempt to play it, the video tries to load. There is a spinner in the middle of a black window.


Right click on black image and click on “open in a new tab.” It will launch a new tab and start to play.


There is a full screen icon option available.