Weekly Inside Story

April 27 - May 1

Greeters for this week


Elizabeth Abernethy


Sheron Darragh


Sheron Darragh


Sheron Darragh


Elizabeth Abernethy

Region 7 ESC

Click here for employment page

DMAC Design & Delivery Coordinator

DMAC Specialist

ELA Specialist, Middle School

Special Ed Specialist (3)

Education Specialist - Head Start

High School Science Specialist

Family Service Worker - Ore City ISD

ELA Specialist, Early Childhood and Elementary

Administrative Secretary, DMAC

DMAC Help Desk Technician

Special Education Specialist - Low Incidence Disabilities

Director, Center for Special Education Services (Internal Only)

Administrative Secretary - Head Start

Family Service Advocate - Longview (Internal Only)

Be Careful!

We will have students in the building next week. Please watch for students and buses in the parking lot. Thank you!


To: Luff, Anita
Subject: Online Testing

Good morning, Anita. I recently attended a DMAC User’s Meeting at Region 9 ESC and would like to have the online assessment capability turned on for our district to try.

I appreciate DMAC’s accommodations in letting districts try products before committing to purchase. DMAC has become such a part of daily operations in our district. Thanks for all you do!


Director of Curriculum

Burkburnett ISD


Texas Reardon is awesome!


Thank you for the advance work and the time devoted today to ensure that the statewide video conference connection via TETN was successful. It went very smoothly for our participants, thanks to your efforts. I’m so glad we get to work with you!


Diana McBurnett

Associate Deputy Executive Director

Region 7 Education Service Center

It's all in the first few words...

Excerpt from Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer

The way the customer hears your words will determine his or her thoughts of being satisfied or helped. Here are the Prime Starting Phrases that will get the ball rolling in the right direction.

Say it the way you would want to hear it. Just change a few pronouns or ask a question instead of making a negative statement.

The secret is in the first few words.

Just try these:

After the customer makes a request, or asks a question or gripes -- before you answer the request or question, say things like...


No problem!

That's my favorite problem!

I think we can solve...

I'm sure there's a way...

I think I can help!



Can do!

Consider it done!

or, use the "start with yes" phrases: The best way to handle that is...The fastest way to get that done is...

“An attitude of positive expectation is the mark of the superior personality.”

~Brian Tracy

"Region 7 Education Service Center is committed to district, charter, and student success by providing quality programs and services that meet or exceed our customers' expectations."