Weekly Inside Story
April 27 - May 1
Region 7 ESC
DMAC Design & Delivery Coordinator
ELA Specialist, Middle School
Special Ed Specialist (3)
Education Specialist - Head Start
High School Science Specialist
Family Service Worker - Ore City ISD
ELA Specialist, Early Childhood and Elementary
Administrative Secretary, DMAC
DMAC Help Desk Technician
Special Education Specialist - Low Incidence Disabilities
Director, Center for Special Education Services (Internal Only)
Administrative Secretary - Head Start
Family Service Advocate - Longview (Internal Only)
To: Luff, Anita
Subject: Online Testing
Good morning, Anita. I recently attended a DMAC User’s Meeting at Region 9 ESC and would like to have the online assessment capability turned on for our district to try.
I appreciate DMAC’s accommodations in letting districts try products before committing to purchase. DMAC has become such a part of daily operations in our district. Thanks for all you do!
Director of Curriculum
Texas Reardon is awesome!
Thank you for the advance work and the time devoted today to ensure that the statewide video conference connection via TETN was successful. It went very smoothly for our participants, thanks to your efforts. I’m so glad we get to work with you!
Associate Deputy Executive Director
Region 7 Education Service Center
It's all in the first few words...
Excerpt from Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer
The way the customer hears your words will determine his or her thoughts of being satisfied or helped. Here are the Prime Starting Phrases that will get the ball rolling in the right direction.
Say it the way you would want to hear it. Just change a few pronouns or ask a question instead of making a negative statement.
The secret is in the first few words.
Just try these:
After the customer makes a request, or asks a question or gripes -- before you answer the request or question, say things like...
That's my favorite problem!
I think we can solve...
I'm sure there's a way...
I think I can help!
Consider it done!
or, use the "start with yes" phrases: The best way to handle that is...The fastest way to get that done is...
“An attitude of positive expectation is the mark of the superior personality.”