JUNE 9, 2020
ServiceNow is a cloud-based software platform which supports Service Management. This cloud-based platform focuses on service orientation towards the task, activities, and processes.
New Ticketing System Coming!
On June 15th, Information Technology is launching Support Hub, which will replace the Remedy Force ticketing system. The platform will feature improved self-service capabilities and communication notifications regarding the services you receive.
This is a very exciting and positive change that will supercharge our ability to transform the support experience for our customers.
New Features Include:
- Self Service Portal to Report Incident and Request Technology
- Look up the status of your open tickets via online portal
- Find information in our Knowledge Base
- Contact technology support via Chat
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