Ch. 20
Consumer Responsibilities
Vocabulary
- Comparison Shopping- visiting different stores to find the better price
- Warranty- promise of a manufacturer or seller to repair or replace a faulty product within a certain time period
Smart Buying Strategies
- Gather information about the product
- Use advertising carefully to help learn about the product
- Decide where to buy the product
- Look at name brands and off brands
- Decide how you want to purchase the product
Other Responsibilities
Reporting a faulty product:
- Report the problem
- Do not try to fix the product yourself
- Contact the seller or manufacturer
- Keep records of your efforts to solve the problem
- Allow the person a reasonable time to fix the problem
- Keep a copy of all your communications
- Keep your composure
- Exhibit ethical behavior by respecting the rights of producers and sellers
- You have a responsibility when making a complaint to provide the seller with the whole truth as you know it
- If you have a complaint, you have the responsibility to report it to a government agency
- As a consumer, you have the right to voice your complaints