Customer Service Survey
Your Business, Your Sucess
Questionnarie
Please mark your responses with an 'x'
1. Overall, how satisfied or dissatisfied are your clients with your company?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2. Which of the following words would you use to describe your service? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
3. How well does your service meet client’s needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4. How would you rate the quality of your service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality