TEAM TRUE BELIEVERS

WELCOME TO OUR TEAM FACEBOOK PAGE

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HOUSE RULES

Welcome to Team True Believers!!

This Facebook group page is for Origami Owl Designers- Team True Believers only (Krista Saysanam’s downline)


WELCOME NEWSLETTER HERE ----> https://www.smore.com/z6pw-welcome (Lots of great info there to help you, or your new team member get started, so check it out!)


Members of Team True Believers or “Trubies” are strong, caring, and intelligent Owls who believe in Origami Owl’s mission to be a “Force for Good; To Love, Inspire, and Motivate Women of All Ages to Reach Their Dreams and Empower Them to Make a Difference in the Lives of Others.”


Our Team True Believers page is a resource for our team members to post ideas, success stories, photos, and encourage, motivate and inspire each other. This team page is not a requirement to have, and it is tool that takes lots of time and effort to run, that I do for you, my team. You may not agree with me or see my point, but I have your best interests at heart and please ask that you be respectful of these House Rules.


Before you post THINK!

T- Is it True?

H- Is it Helpful?

I- Is it Inspiring?

N- Is it Necessary?

K- Is it Kind?


This group page is meant to be a forum for Trubies to ask questions, but does not substitute you looking the answer up yourself, or contacting your Mentor.

Before you post questions:

1- Check your Backoffice. The Newsfeed or Resources Tab most likely have

the answer. Or search our team’s Dropbox

https://www.dropbox.com/sh/oaz26fh4r6e94nz/AABCiZUMHMcE_Ncf-PE3L9_0a

2- Do a Facebook search within our group by clicking on the magnifying glass symbol on the right and typing in some keywords to your question.

3- Reach out to your Mentor.

If you have done all of these things and still need an answer, please feel free to post your question.


Photos

Photos posted in our group page are subject to be shared. The only exception

is a photo of a personal locket being worn by the Designer in the photo.

If you wish to use that photo, please ask permission from the owner of

the photo. Please do not post photos with your website on it.


All posts that sound negative are subject to being removed. This includes

any posts or comments that contain the words or derivative of the words:

Frustrate, Discourage, Angry, and/or Vent.

Grunting is also not accepted, and any posts or comments containing UGH, ARGH, or GRR will be removed.

Negative posts take away from the purpose of the page, which is to help and encourage. This page is not a sounding board to vent, but your Mentor is

there for you if you do feel the need to let out your frustrations.

Please be sure to contact her, when you need to vent, so she may help

you with the issue you are dealing with.


Do not post when an item is unavailable, unless it is on the “Product

Availability List” from the Backoffice. The item is not considered on

backorder unless it is on that list. When it is posted that an item is

unavailable, it causes negative feelings and attention to be drawn to

that post. Each Designer can log into their Backoffice, on their own,

and check out the “Product Availability List” which is updated often, to

see what is currently on backorder, or low in stock, and when Origami

Owl expects it to be restocked.


No self promoting of other direct sales businesses that you represent. You may add your information to the file on our group page called,"I Also Sell..." or when we do our sales events within our page.


No posting of direct sales parties that you are hosting on our group page.

You may invite other Trubies to your Facebook event, but please do so

off our group page.


No posting to inquire about the sale/swap of merchandise. There is an event posted in our team page called Trubies Helping Trubies where you can post these type of things.


Please do not post photos, files or links to items that may be subject to

disapproval by Origami Owl's Marketing Department or are against Origami Owl's Policy & Procedures for using their Trademark & Copyright. For example,Tee shirts with company logo, flyers, graphics, etc. To see complete list of what items need to be approved, please refer to Policy and Procedures. Please do not question Designers if her post is compliant or has it been approved by Marketing. We do not want the Designer to feel attacked by her own team members.


Above all, please be kind to each other. We all chose to become Independent Designers in our own will, and we all have the common goal to use Origami Owl as a way to enhance and change our lives.


Thank you for being part of Team True Believers! I truly hope this page is a wonderful resource and tool for you as an Independent Designer, and I wish you much luck and success in your journey.


*Rules and guidelines are subject to change, to abide by revisions made to the P&P.

DESIGNER CARE- HOW TO CONTACT THEM

Phone- 888.491.0331

Email- Go to www.origamiowl.com then at the bottom of the page click on CONTACT US and fill out the contact form.

Address- 410 S Benson Lane Ste. 1
Chandler, AZ 85224

FREQUENTLY USED LINKS

Team Dropbox: this is an online file sharing system

https://www.dropbox.com/sh/oaz26fh4r6e94nz/AABCiZUMHMcE_Ncf-PE3L9_0a


Policy and Procedures:

https://www.dropbox.com/s/lyxcy73gxy16j0g/Updated%20P%26Ps%20May%202014.pdf


RETURNS:

returns.origamiowl.com


OR:

Exchange/Replacement Form:

https://www.dropbox.com/s/f2ml6jms93o2o49/%20Replacement%20Form_v2.pdf

*Please read the form thoroughly and follow the directions. The timeline of when you can do returns or exchanges is listed on the form. Be sure to call Designer Care as well, to get a return label.


Missing Items Form:

https://www.dropbox.com/s/ygq576i9onfzfr8/missing_item_form.pdf

FREQUENTLY ASKED QUESTIONS

Please read through these...it may save you sometime time and frustration later! :)

1) How do I get $4 shipping for my party guests?

You must have 4 orders (totaling $125 or more) all shipping to the hostess' address for $4 shipping through your back office. The other choices for shipping are $5.95 (under $100) or $7.95 (over $100) through your replicated site.
*You can put your address as the hostess' address if you want to have the orders ship to you. But be sure you check the option SHIP TO HOSTESS in order to get the $4 shipping.

2) Will my party orders ship when I enter them?

Yes and no. All orders placed on your replicated site (even those attached to parties) will ship immediately when paid for. Orders that you enter in the back office will NOT ship until the order is paid for and the party is closed.

3) When will the Nest do x, y, or z?

None of us work at the Nest : ) Watch the webinars, read your email updates, and watch for news in the back office regarding important announcements from the Nest. If you haven't heard it there neither have we.

4) What's the phone number to The Nest/Designer Care

1-888-491-0331 SAVE THIS IN YOUR PHONE NOW!

5) Will you make me a virtual locket or graphic?

The instructions for making virtual lockets and graphics are all over the internet. There are lots of video tutorials. Picmonkey is a popular choice to use. Do not forget to check out Origami Owl's facebook page and Instagram for fabulous graphics and pictures to use. Do not forget to get graphics approved by marketing@origamiowl.com when applicable.

6) Where do I send my returns?
Please follow the instructions on the returns.origamiowl.com site

7) Do I charge the hostess tax & shipping on her hostess rewards!?

Yes tax, no shipping : ) Tax is calculated on the FULL retail amount of all the hostess items, including the free items and discounted rewards.

And Hostess Rewards are based on the total before tax and shipping, correct?

Correct : )

9) I promoted last month, but my title is wrong in the Back office. What do I do?

Sometimes the title promotion does not change until the 10th of the month.

10) How long should my orders take once they are in transit?

If you have an order that is more than 5-6 days IN TRANSIT, not from ORDER DATE but in Transit. Please Message Designer care your tracking info, designer ID and Zip Code immediately. Remember, this is IN TRANSIT, not from Date of order. They want to be able to track these and reroute orders if they need to.

11) Can I advertise/boost my Facebook Fan page through Facebook?

No, it is against Policy and Procedure to advertise (boost/pay to promote) your fan page. This is in an effort to keep the playing field equal for the person just starting out and the person who is of a higher rank.

12) How do I place a Designer Order?

Log into your backoffice and go to ORDERS then SHOPPING

13) How do I place a Jewelry Bar order?

Please watch the video posted in your backoffice with step by step directions of how to do this.

14) Someone ordered on my website and it didn't attach to the right party - is there a way to fix this?
You need to use the CONTACT US link at the bottom of www.origamiowl.com. Fill out the necessary info and include the Order # that needs to be transferred and the Jewelry Bar/Party ID, including the Hostess' name. If the contact us form is not working, please email me kmks.owl@gmail.com with:

Ex: Krista Saysanam, Designer #1489 needs Order #123456 transferred to Jewelry Bar ID- SuzyOwl7890

*Remember, once a Jewelry Bar is closed, an order can NOT be transferred to it.



15) I don't think I was paid correctly this week! My commission is wrong!
Email finance@origamiowl.com with your Designer number and the order numbers that you feel you did not get paid correctly on.

16) Where do I find the most updated Product Availability list?
Sign into your backoffice, go to the newsfeed.


Also, be sure to read these: https://www.origamiowl.com/faq

SOME BACKOFFICE TIPS

1. ALWAYS CLEAR YOUR HISTORY/COOKIES/CACHES. I MADE THIS VIDEO TO HELP YOU WITH THIS:
https://www.youtube.com/watch?v=jQmiN6Of4yQ

2. DO NOT CHOOSE WHOLESALE- ENTER ALL ORDERS AS RETAIL FOR CORRECT HOSTESS REWARDS

3. IF YOU HAVE WEB ORDERS ATTACHED AND YOU DON'T SEE HOSTESS REWARDS SHOWING UP, FOLLOW THIS VIDEO:
https://origamiowl.wistia.com/medias/wwoxvi4ipa

4. FOR HOSTESS REWARDS MUST HAVE 4 ORDERS (DOES NOT INCLUDE HOSTESS REWARDS) AND MUST HAVE MINIMUM $250.

5. FOR $4 SHIPPING- ALL ORDERS MUST SHOW SHIPPING TO HOSTESS, BE SURE YOU SAVE AFTER YOU SELECT THIS (THEY CAN NOT BE WEBORDER, ALL HAVE TO BE SHIPPING TO HOSTESS). YOU WILL NOT SEE $4 CONSOLIDATED SHIPPING UNTIL YOU CLICK ON THE PAYMENT TAB.

6. FOLLOW THIS ORDER WHEN DOING JEWELRY BARS: ENTER GUESTS, ENTER GUEST ORDERS, ENTER PAYMENTS, ENTER HOSTESS REWARDS, ENTER HOSTESS PAYMENT, SUBMIT

7. HOSTESS REWARDS CHARGING SHIPPING- BE SURE YOU DID CONSOLIDATED SHIPPING SO ORDERS ARE GOING TO HOST, SOMETIMES IT SHOWS SHIPPING AMOUNT BUT WHEN YOU GO TO PAYMENT IT IS SHOWING CORRECT AMOUNT OF $0. SOMETIMES IT EVEN SEEMS LIKE YOU ARE PAYING SHIPPING BUT THEN YOUR CREDIT CARD ISN'T CHARGED THE AMOUNT WITH SHIPPING SO CHECK YOUR STATEMENT TOO. IF YOU ARE STILL SEEING SHIPPING CHARGED EMAIL finance@origamiowl.com TO ASK FOR A REFUND FOR OVER CHARGE OF SHIPPING.

Origami Owl's Return Policy

RETURNS AND EXCHANGES (this can also be found on your Origami Owl website under FAQ, along with a chart with more specific information AND the backside of the order form)


WHAT IS YOUR RETURN POLICY?

We strive for excellence in every area of our business. If you are not completely head over heels in love with your new Origami Owl jewelry, you can exchange any unworn items through your Origami Owl Independent Designer. Below are the specific guidelines for returns and exchanges.


WITHIN 30 DAYS:

You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not eligible for returns. Items not in their original packaging are subject to a 15% restocking fee. Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 days of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.

Examples of manufacturer defect:

  • Non-functional clasp
  • Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
  • Jump ring or chain link that is not closed properly
  • Different from described length
  • Epoxy (adhesive - glass or crystals are loose)




This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy. To exchange an item purchased directly from an Origami Owl Independent Designer, please contact them directly. If your Designer cannot be located, please contact Customer Care so we may assist you.


returns.origamiowl.com

O2 NATIONAL CONVENTION

Want to know what Origami Owl is rewarding their Designers with? Check out www.o2incentives.com


Contact me!

I love to help out my team members! I promise you are not bothering me when you ask me your questions. We are all here with the same goal in mind- to build a successful business. We are all in different places on our journey, and I want to celebrate each step with you.


My Office Hours:

Mon- Fri 8am-3pm CST and 9pm-11pm CST

Weekends- if you are at an event or Jewelry Bar and need immediate assistance, please contact your Mentor, or if I am your Mentor, please text me and I will get back with you as soon as I possibly can.

If you would like to leave me a voicemail- my google voicemail is 682.231.3695 and I will return your call as soon as I can. My cell phone number is 817.925.5635


Thank you and I wish you the best of luck and success always,

Krista