Ginkgo April LeaseStar Update

April 2016

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EXCITING NEWS

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Meet Indatus

Indatus provides a suite of cloud-based, smart answer automation and routing solutions that handle maintenance calls for over 11,000 apartment communities. The solutions enable property Owners and Managers to increase the efficiency and accountability of maintenance staff, in addition to ensuring maintenance and emergency calls are promptly resolved.


RealPage plans to combine the Indatus solution with its LevelOne live agent solutions. The combined offering is expected to enable unmatched lead and resident management capabilities targeted not only to the multifamily rental housing market but also to the single family and vacation rental markets.


For more information on this service, please contact Michelle Braa at Indatus. The number is 800-727-4246, ext: 107665

First Quarter Website Lead Summary

There were a total of 6,211 website leads in the first quarter of 2016, which is an average of 239 leads per property or 80 leads per month.


Of those leads, 2,073 were unique leads where prospects came to the website for the first time. This means that on average, prospected visited Ginkgo's website around three different times on average in the first quarter.


Of the unique leads, 490 were website leads and 1,583 were phone calls.

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March Support Overview

There was one LeaseStar Support Case in March to update the property address. This case was resolved the same day it was reported.

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