Communications
Kathryn Polanco
Definition of Communication
Verbal
Non-Verbal
Slang
Examples: YOLO,BAE,TBT,TBH,BRB,GTG,TTYL
When is slang it appropriate for use? With your friends and people your age not with an adult.
I message
Example: " I think you are ignoring me"
You message
Example: " you are ignoring me"
which type is best?
8 tips for better communaction
Listen more, talk less. This is your best weapon against misunderstandings.
Compliment others. Everyone appreciates knowing that they are performing well and that someone noticed.
Resist arguing. Every individual has a difference of opinion from others.
Know when to apologize. We all make mistakes.
Shun gossip. It is easy to get lured into go gossip.
Share the spotlight. Small talk is a part of work and social life. Be careful not to talk too long about yourself.
Connect with your audience.
Be diplomatic. Always use tactful language and a respectful tone.
8 tips to manage conflict
1: Ask questions
2: Analyze expectations
3.Identify mistakes
4. Focus on preventing escalation
5: Take action to control the situation
6: Commit to working it out
7: De-escalate the conflict
8: Stay calm
Netiquette
Netiquette tips
Don’t make people read the same thing more than once
Don’t be rude or abusive
Put your best foot forward
Be generous
Be authentic
Don’t mass-message people
Don’t tag your friends’ (bad) photos
Invite with care
Don’t creep