Technology Support
RPS Distance Learning Initiative
Preparing for Distance Learning
The purpose of these surveys was to identify students/households that did not feel there was appropriate internet access to properly complete distance learning opportunities (e.g. enough reliable bandwidth to stream 2-3 videos simultaneously). We are pleased with the results of this first wave of surveys! Our district will reach out to individual families that were identified in the coming days to discuss their specific connectivity situation and to offer appropriate solutions.
If you did not respond to the original parent survey, or your connectivity situation as changed, please click on THIS LINK below and complete the questions. We will be monitoring this daily and will be in contact in a timely fashion to discuss solutions.
Rockford Technology Help Desk Email
During this school shutdown, the Rockford IT department has created a temporary Help Desk email option for students to use if they have issues with their school issued devices. The email to use is studenthelp@rockfordschools.org . We will try and respond within the same day and provide what assistance we can.
There will be technology support for any school-issued device issues every Wednesday and Friday from 9:00am to 11:00am in the RHS Cafeteria (Building Entrance #3). Please try to email studenthelp@rockfordschools.org first so they will know you need assistance and can create a support ticket.