Customers are your key to success!

Achieving Excellent Customer Service Workshop

September 16, 2014
9:00 a.m. - 12:00 p.m.
Hawaii Community College, Manono Campus
Tuition: $89 (learn how you can get 50% off your tuition)

Unleash the necessary skills to become an effective service professional with consulting senior services manager, Dennis T. Higashiguchi. Develop your skills as a service provider by using a three-step service model; manage difficult people using empathy and communication. Prepare and implement a plan for your job field that will help reinforce your training. Overcome your personal obstacles and take the next step to providing quality service.

  • Learn to define and identify guest expectations.
  • Learn to implement AIM cycle for working with guests.
  • Learn to demonstrate empathy for difficult people.

Office of Continuing Education & Training

To register call OCET at 934-2700 or visit our website.

Hawaii CC does not discriminate on the basis of age, race, sex, color, national origin, or disability or other protected classes in its programs and activities.

For inquiries or complaints concerning our non-discrimination policies, please contact: Disabilities Counselor, Section 504 Coordinator (808-934-2725, Hawaii CC Bldg. 388-Room 106) or Vice Chancellor for Student Affairs, Title IX Coordinator (808-934-2509, Hawaii CC Bldg. 378).