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Salesforce Training Best Practices for Driving End User Adoption

The courses phase of the salesforce.com implementation is the perfect probability to drive end user adoption. To increases the likelihood of success, follow these training best practices:

1. Role Based Training - training really should not be a similar for those roles; it must be tailored to every single role, and start aided by the managers; pay attention to showing them value of the tool approaches to obtain the info they are going to want by it; they don't have to know how to convert a Bring on the opportunity as much as they must know which reports will probably be most useful directly to them and the way to run them

2. Scenario Based Training - users don't need to know *what* most of the screens and features do up to they have to know *when* to use salesforce.com; in place of describing each screen, get a real life example and walk through it together; it winds up almost being business process training more than it is software training

3. Train as Teams - it is essential to achieve the manager in training along with the users (after ensuring the managers see the value of salesforce.com, certainly); along with their manager present, the conclusion users know there will be management buy in and expectation, and are generally lower the probability that to mention or think "this is the waste of my time; I'm not repeating this"

4. Train on Live System - it's tempting to exercise with a dummy org with fake Leads and Contacts and other data, and then you will need to trust in users to consider what they've learned and translate it to reality; instead, ask them to do *real* work together with *real* data (e.g., bring their stacks of economic cards to class and enter some real Leads during training); in that way, they have got already begun using salesforce.com once they finish daily of class; it's much better to *continue* working with a new tool than to *start* using it!

5. Practical Training - this particular one could possibly be obvious but ought to be stated: a lot of people don't learn by enjoying an instructor or watching videos and e-learning; they learn by doing; each student need to have his very own workstation or tool and should practice every process taught in class

6. Reinforce Training after a while - studies have shown that a couple weeks after training, people typically retain 2-4% with the items they learned... unless they've been actually using exactly what they learned; one-and-done training strategy doesn't work, because even your quickest adopting users will most likely not use evening taught in training over the first week after training; you will need to review and refresh following a week and again after the second week

Consumer adoption is usually the toughest points to accomplish with salesforce.com, however it is also one of the more important. Using the initial and ongoing support of direct managers--as well as these best practices--any organization truly should expect and have high salesforce.com end user adoption rates.

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