Custom Climate Concepts
Standing Behind Their Work
Custom Climate Concepts
Custom Climate Concepts owners Jerry and Rodney Rupert is proud of their reputation as fair and honest people who would do anything for anyone. They say that with Custom Climate Concepts, customer satisfaction is always their number one goal. They say that in the years ahead, they would like to see the company grow, and that their employees work hard every day to ensure the success of the company, and to ensure that everything on its jobs gets done the right way.
Custom Climate Concepts: Customer Satisfaction
Custom Climate Concepts is a father and son heating and cooling business that has been operating in the Sarasota County area since 1980, and has thousands of satisfied customers.
Customer satisfaction is of the utmost importance to company owner Rodney Rupert. "We take care of our customers no matter what it takes to makes them happy," he said. "It makes customers lives easier, because they do not have stress out and worry about the AC unit breaking down. One simple call to us and we will be there in a flash. We want to make our customers stress free."
Like any small business, Rodney Rupert and Custom Climate Concepts rely heavily on customer satisfaction. He understands that in the Internet age, customers are apt to turn to their computers to share their experience with the company. Researchers say that one of the reasons for this is that they have a need to share the experience. He is proud of the track record that his business has in online customer feedback, which is mostly positive, and in documented customer experiences overall. With more than thirteen thousand customers over the years, he says that Custom Climate Concepts has had fewer than thirty complaints made against them.
"My goal for the company," he concludes, "is to make sure customers get the best quality of service and that everyone in the counties we service has nice cool air in the summer and nice warm air during the winter months without having any problems with units shutting down and not running properly. To make a customer happy and satisfied with the work that my technicians do, is my number one goal."
Custom Climate Concepts: A Family Business
Custom Climate Concepts is a family owned business that has been operating in the Sarasota County area since 1980. "Family means everything to me," says owner Rodney Rupert. "It honestly doesn't get any better than this."
Family businesses are all around us, and Custom Climate Concepts is part of a long and grand tradition. Some family businesses have grown into empires and have become household names. But small family businesses are the backbone of the American economy. The greatest part of America's wealth is in independent, family owned businesses, according to the Conway Center for Family Business. They account for about fifty percent of the U.S. gross domestic product and account for about seventy-eight percent of all new job creation. They also generate about sixty percent of employment in the country.
One of the things that really drives a family owned business is the sense that family members have of being connected to the business. Studies show that about thirty percent of all family businesses last into the second generation. Twelve percent last into a third generation, and Custom Climate Concepts is proud to fit into that twelve percent.
Rodney Rupert is convinced that it is the commitment to customer service that is the key to the company's success. "My goals for the company are to make sure customers get the best quality of service and that everyone in the counties we serve has nice cool air in the summer, and nice warm air during the winter months, without having any problems."
Custom Climate Concepts: A Great Track Record
Custom Climate Concepts founder Rodney Rupert is proud of his company's track record for making customers happy. He says that they have achieved their record through a commitment to doing the job right, and to doing it right the first time. "We don't leave until the job is done," he says.
Like all businesses large and small, the family-owned Custom Climate Concepts can be rated by its customers, and potential new customers can find those ratings and reviews on Internet sites like Yelp and Angie's List. "Out of 13,340 customers, twenty-six or a little more complained," Rodney Rupert says. And that, he proudly points out, is fewer than one percent of their customers.
They have achieved this remarkable record through a commitment to customer service. "I am a fair and honest person who would do anything for anyone," Rodney Rupert says. "To make a customer happy and satisfied with the work that my technicians do is my number one goal."
"I was very impressed with the information I was given, and how concerned and efficient [the service technician] was in explaining my part to maintain and get the best performance through the year," a Custom Climate Concepts customer said.
"Our technician was Adrian," another said. "Our appointment time was between 2 and 4. Adrian arrived shortly after 2! He was professional and efficient and didn't pressure for an annual contract. We were very pleased with the service, the technician, and the reasonable price. We plan to use them as long as we are here."
Rodney Rupert, along with fellow company leader and son Jerry Rupert, say that Custom Climate Concepts aims to make the lives of their customers as stress-free as possible. For a great AC experience, go to www.customclimateconcepts.com today.
The Best Quality Service
Family-Owned Custom Climate Concepts founder Rodney Rupert, and son Jerry Rupert, say that they are committed to bringing outstanding products and services to each of their customers.
"My goal for the company," says Rodney, "is to make sure customers get the best quality of service, and that everyone in the counties we service has nice cool air in the summer, and nice warm air during the winter months." Making the customer happy and satisfied, he says, remains the top priority of Custom Climate Concepts.
Past customers have plenty of good things to say about Custom Climate Concepts, even when they couldn't resist a bad pun. "The staff is always friendly and extremely helpful," one said. "Seth [the service technician] was on time, efficient and quick to service my AC unit. Thanks for helping to keep me ‘cool!'"
"The company made the appointment with me, and the service technician was prompt, friendly, and efficient," another Custom Climate Concepts customer said. "He offered for me to accompany him outside, and explained everything he was doing. He gave advice on how to keep up the care of our air conditioning unit. We would recommend this company to anyone who needed their air conditioning unit serviced."
Another customer was impressed by the promptness and attention to detail provided by the Custom Climate Concepts service technician. "[He] was on time and thorough," he said. "Checked everything on our less than year old system."
Rodney and Jerry Rupert say that Custom Climate Concepts provides installation and tune-up services, along with ductwork and attic insulation. They also offer second opinions on anything related to hearing and air conditioning. Learn more at www.customclimateconcepts.com.