The Puffington Post

Joe Biden's Bedtime Story | Ed. 10 | February 15, 2016

Happy Presidents Day! Today in the News:

Fret not, the State of the Union is well and thriving for both Americans and goPuff sales alike, as California Republican Duncan Hunter vaped during a Congressional Hearing last week to argue for the right to puff on planes. Yes, legitimately vaped in front of Congress. Looks like our expansion into the West Coast will be a breeze!
California congressman vapes for your right to puff on planes

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Operations

Feedback from customers this week was much more positive than last week over all! #FLEX. Still, every weekend will continue to be busier than the one before it. Prep like the SATs for this by:
  1. Answering the phone. Don't know how to handle a situation/don't have time for it? Forward the customer and their issue to support@gopuff.com.
  2. Triple checking PRODUCT QUANTITY & THE CORRECT PRODUCTS.
  3. Having the driver contact the customer if his/her order will be late.
...because unlike that dumb test, customer satisfaction does matter in real life.

AVERAGE DELIVERY TIMES (minutes):
  • All cities: 35.9
  • Philadelphia: 39.1
  • Boston: 29.9
  • DC: 24.1
  • Austin: 30.4
  • NYC: 40.8
  • Denver: 37.6

Marketing

HOLLA IF YOU HAVE IDEAS FOR:
  1. March Madness
  2. April Fools

EVENTS THIS WEEK (tentative):
  1. Sign of The Whale - Thursday - DC
  2. Draught Horse - Friday - Philly
Be there or be triangular. And shoutout to Emily, our new Events and Promotions Director in Philly, for hooking it up! Any questions/inquiries about events, promotions, brand reps and more in your city - she's the woman to call.

Tweet of the Week

Big image

This tweet caught our attention for a number of reasons:

  1. Someone is stoked we delivered them beer. Dope!
  2. Someone is stoked we delivered to them in Denver. Dope!
  3. Someone is stoked we delivered them beer in Denver. Huh?


Seeing as goPuff doesn't yet deliver beer in Denver, this tweet quickly went from satisfying to suspect. Still, we ain't mad. To the Denver Team: not sure what kind of operation it is you're running out there, but whatever it is, keep up the good work. To Carson Seeger: not sure what kind of drugs you're doing out there, but whatever it is, keep doing them.

Didn't catch our Valentines commercial?

goPuff Speed Dating