Task 2

The Principles Of Effective Communication By Benhur Mehari

General Communication Skills

Cultural difference- workplaces today have been becoming rapidly vast as business expands to different location and different cultures. The thing that can be difficult with is understands how to communicate effectively with individual who speak another language or how to communicate professionally without offending them and their culture. if there is any cultural difference between you and your audience you will need address them some how. You will have to make sure you choose the right words from the one you would usually use otherwise some cultures might find it offensive if you use some words or signs that are acceptable in one’s language.


Adapting- Modulation of voice tone makes speech interesting. If you change tone when you are speaking it allows the listener to know that something is happening. breaking down your words can enhance the emphasis of your words, when you rising and lowering your tones it adding meaning for example when a TV presenter is introducing a program or when the anchor man reads the news, they rise and lower their tones so that they can add more effect and emotion to the deliberation.You can even be selective of your choice of terms to make sure that every single person understands your message, this important because if you acquire this skill you will be successful when you are presenting your idea to people with different cultures.


Questions and answers


When it is Q&A time it is very important to ask what key point they didn't understand. You will never know how of them understood what you have said, it is good to have feedback so that you can improve your presentation skills for the next time around.

Interpersonal Skills

Positive language- the word “yes” suggest that it is a positive response to a question and you facial expression such as a smile is also positive reaction. when someone is speaking to you and you nod your head or lean in towards the speaker it will show that you are interested and you are willing to listen to what the speaker is saying.


Negative language- if you cut another person whilst they are speaking depending on how you interrupt it shows that you are not interested in the subject. your Body language can indicate a negative attitude, it can also act as a barrier when someone is communicating with you, for example if someone is presenting his/her presentation to an audience and one them has his/her arms crossed and he/she is leaned back on his chair and his/her face is without expression, that will indicate to the presenter that the person is not interested in the presentation.


Active engagement- is a really good skill to have when communicating with other co-workers as it can create a positive environment and can be used when interacting within a signed group and you don't talk to the people much. A good example of an active engagement is team player and teamwork, big organizations such as GOOGLE tend to employ different people to do certain tasks as a team, for example Samsung hire individual software engineers to act as a group and create a software, for them to be active they have to be able to work a a team and interact with each other, that is what active engagement is.

Communication In Writing

Written communication is not so different from other forms of interactive communication written communication requires being able to an write emails, documents and other thing at a professional level, for anyone to be able to write at a professional level, they requires good knowledge of various vocabulary, grammar and spelling, written word must bring the message to the right audience.


Grammar and spelling- no matter what it is a report, email or a document you better check your grammar and spelling before hand it in. every things you write will reflect on the company you are representing, you must always be careful how you write your report, presentation and document, because without excellent grammar and spelling no one will take anything you have to present seriously.


Note taking- when trying to write your own written notes to help you remember in your workplace you should always have good hand writing you don't know who is looking. When you are in a meeting you should always take notes it will help you remember all the things you need, it also shows that you care and you are listening.