Be less busy
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Slack has both mobile (iPhone/Android) and web apps.
Thought we could give this a shot if you are interested. I promise to respond. I'm on all the time.
As an added incentive, there is a channel dedicated to the #helpdesk so you can avoid the ticket system if you so desire. Just log on and message me @melson in the #helpdesk channel.
More info about Slack
How Slack uses Slack - http://www.fastcompany.com/3040638/tech-forecast/how-slack-uses-slack
Slack is killing email - http://www.theverge.com/2014/8/12/5991005/slack-is-killing-email-yes-really